Mgr, Knowledge Management, J&J (NJ)

Manager, Knowledge Management, Johnson & Johnson – New Brunswick, NJ

Johnson & Johnson Family of Companies is currently recruiting for a Manager, Knowledge Management within the Johnson & Johnson Global Services organization. The position can be based in Tampa, FL, New Brunswick, NJ or Manila, Philippines.

• The Manager, Knowledge Management will establish the framework and develop the tools required to manage J&J Global Services (GS) knowledge assets. This includes developing standard operating procedures to ensure consistent knowledge management across the service delivery teams.
• This role is responsible for ensuring knowledge is developed and managed in a standard way. In support of this, the Manager, Knowledge Management will provide direction to the functional Strategy & Operations teams who are responsible for developing knowledge assets for the service delivery teams to use.

The Manager will be responsible for:

• Developing and governing knowledge management process and on-going program.
• In partnership with J&J GS leadership, define knowledge management requirements, goals, and strategies.
• Determining the J&J GS knowledge management policies to facilitate efficient, legal, and secure access to electronic content.
• Managing the enabling technology tools that support knowledge management.
• Ensuring knowledge content formats, templates and standards are created, maintained, and consistently utilized.
• Monitoring and gathering feedback on content utilization and effectiveness.
• Providing guidelines and tools to capture and share information across Service Center teams.
• Setting expectations and guidelines around the use of and contribution to the knowledgebase.
• Implementing and monitoring operational practices and reports in order to identify knowledge management issues and take actions to achieve performance goals and targets.
• Acting as the senior-most knowledge management expert on issues that need resolutions or escalation.
• Providing leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members.
• Developing knowledge management staff capabilities, knowledge, skills and understanding of the region / country or J&J GS functions by organizing knowledge sharing activities for members of the team / region / country supported.
• Identifying continuous improvement opportunities to enhance knowledge management services by reviewing and revising operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.
• Embracing and leading a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services in alignment with the J&J’s Leadership imperatives.
• Developing a strong pipeline of global, diverse leaders within Global Services Strategy & Ops and across Global Services. Enabling a Credo-based & High-Performance Culture within team.

Qualifications:

• A minimum of a Bachelor’s degree is required, MBA preferred.
• A minimum of 7 years progressive Knowledge Management experience required; preferably with a shared services experience
• A minimum of 5 years of people management experience
• Effective and strong partnership and relationship building skills with key stakeholders
• Ability to reinforce a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes
• Track record to drive business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results
• Relationship management, coaching and collaboration skills
• Analytical and strategic thinker
• Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
• Excellent written and verbal communication abilities; formal presentation and facilitation skills
• 20% Domestic and International travel

To view full posting and apply: https://jobs.jnj.com/jobs/0000134O/Manager%2C+Knowledge+Management