Knowledge Management Specialist (Family Resources), Resources for Children with Special Needs (RCSN) – NY
At RCSN, knowledge is a key strategic resource. The Knowledge Management Specialist leads RCSN’s knowledge management efforts – capturing, developing, sharing, and effectively using public and organizational information and resources. S/he will develop and maintain reliable tools, resources, and documents for staff to access in the office and in the field. In collaboration with staff, s/he will develop and implement processes to vet and curate information sources and resources, ensuring accuracy, currency and relevance. S/he will develop systems for maintaining timely and updated I&R data on community programs and referral sources. She will develop a system for maintaining a library of solutions for frequently asked questions.
The Knowledge Management Specialist will work in close collaboration staff to ensure the utility of all platforms. S/he will take initiative to update all systems in response to shifting needs, while maintaining optimal usability for all staff. S/he will train new and existing staff on system processes and best practices surrounding data sharing and updating, data backup, and mobile applications.
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