Training and Knowledge Management Analyst, New York City Human Resources Administration
The New York City Human Resources Administration (HRA), one of the nation’s largest social service agencies, is recruiting for a dynamic individual to serve as the Training and Knowledge Management Analyst for the agencies main call center Infoline.Aligning with the overall HRA and Infoline call center strategy, this position is responsible for sustaining the knowledge management agenda within Infoline, ensuring leading practices in the creation, collection, storage, use, and sharing of content necessary to provide a positive caller experience for Infoline’s clients. This role also includes responsibility for Infoline’s training program, spanning from the identification of the training requirements, through to the coordination of the development and delivery of the training. This position reports directly to the call center director.
To learn more about this position and to apply: https://a127-jobs.nyc.gov/psc/nycjobs/EMPLOYEE/HRMS/c/HRS_HRS.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=134296&SiteId=1&PostingSeq=1&
