Digital Systems Manager, The Rockefeller Foundation – NY
Duties and responsibilities include, but are not limited to:
- Knowledge Management: Project manage the creation and implementation of a redesigned intranet and adjacent tools or technologies that achieve Foundation objectives of collecting, storing, and sharing valuable collective knowledge products (documents, photos, videos, etc.) from multiple sources and constituents. Craft an appropriate taxonomy or ontology to append to internal systems and all knowledge products.
- Constituent Relationship Management: Lead the implementation and management of an organization-wide constituent relationship management (CRM) system that organizes and tracks interactions with Foundation constituents and networks over multiple communication channels, serves as a lead generation tool for organization projects and priorities, and strengthens the Foundation’s network engagement capabilities.
- Collaboration Tools: Continually devise and curate a menu of digital and analog tools that foster staff collaboration and interaction, and as appropriate, with grantees and other partners. Lead trainings of systems to Foundation staff.
- Digital Strategy: Assist the Director of Digital on the strategy, activation, and reporting of digital system plans, and support or manage the Foundation’s relationships with external technology partners or contractors.
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- Data-Informed Decision Making: Work with the Communications and Information Technology teams to monitor and report on effective key internal systems performance metrics. Facilitate and document user research, concept and usability testing. Maintain a working knowledge and technical skill of Google Analytics, CRM reports, and other applicable systems.
Competencies
Leadership: Vision, innovation, thought leadership, collaboration, integrity, accountability and emotional intelligence.
People Management:Skills in team building, coaching, mentoring, delegating, inspiring and motivating.
Strategic Ability: Ability to see opportunities, design innovative approaches backed by strong analysis and planning.
Execution: Strong project management skills, deadline management, sense of responsibility and accountability and the ability to effectively multi-task.
Partnership and Relationship Building: Strong professional representation of the Foundation, interpersonal relationship abilities, intercultural knowledge and appreciation, strategic partnership building.
Decision-Making:Ability to evaluate risks and opportunities, using analytical and strong problem-solving skills.
CRITERIA FOR SUCCESS
Successful applicants will demonstrate:
- An action-oriented, entrepreneurial person who is a self-starter, and can work independently as well as in teams
- Exemplary communication skills
- Sound, mature judgment and integrity
- Commitment to the Rockefeller Foundation’s mission and core values – effectiveness, equity, integrity, innovation and leadership
Education, Training and Experience
- BA or BS in Business, Computer Science, Library Science or related field required
- 5-7 years practical experience in knowledge or information management or highly analytical role (analyst, database administrator)
- Experience using analytics tools to inform design and development decisions
- Experience with content management systems and best practices for organizing and tagging content for the web environment
- Familiarity with SharePoint, WordPress and Drupal; Microsoft CRM or equivalent CRM, and digital assets management systems
- Superb inter-personal skills and professional presence
- Strong business and analytical skills
- Ability to work in a collaborative environment
- Professional certification (knowledge management, user centered design, usability analysis) a plus
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