Evening and Weekend Services and Operations Manager
Yale University
Connecticut
Access Services,
Sterling Memorial Library/Bass Library
Yale University
New Haven, CT
Salary Grade: 22
Requisition: #19761BR
Schedule: Full-time (37.5 hours per week); Sunday (11:30 am - 8:00 pm), Monday-Thursday (1:30-10:00 pm)
Yale
University offers exciting opportunities for achievement and growth in
New Haven, Connecticut. Conveniently located between Boston and New
York, New Haven is the creative capital
of Connecticut with cultural resources that include two major art
museums, a critically-acclaimed repertory theater, state-of-the-art
concert hall, and world-renowned schools of Architecture, Art, Drama,
and Music.
Position Focus
The
Evening and Weekend Services and Operations Manager provides oversight
and managerial functions for Access Services activities at Sterling
Memorial Library and Bass Library. The
Manager oversees front-line services and operations activities in the
evenings, ensuring continuity between daytime and evening access
services functions. The Manager is expected to foster an environment of
teamwork, collaboration and innovation in a fast-paced
service oriented department.
1.
Manages
the daily work of the Front Lines Services team to ensure efficiency
and effectiveness of access services operations, including provision of
information
services, privileges, circulation of library materials including media
equipment, resource sharing, retrievals and deliveries, scanning
operations, and all related services.
2.
Supervises
3 FTE Clerical and Technical staff and students. Hires, trains,
coaches, and evaluates staff and student assistants. Motivates staff and
is responsible
for ensuring high quality public services and productivity.
3.
Develops,
recommends and participates in planning and implementation of new
policies and innovative services, and interprets policies for staff.
Writes
documentation and revises the staff policies and procedures manual.
4.
Responsible
for process and workflow improvement, including investigating
technologies to successfully accomplish the work of the department.
Responsible
for trouble-shooting technical and software issues. As appropriate
assists with relations and negotiations with other departments.
5.
Schedules staff hours. Ensures service desk coverage during holidays, recess periods, and occasions of inclement weather.
6.
Ensures
that the physical library is an inviting and welcoming space for
visitors. Works with University Security to guarantee the safety of
patrons, staff
and collections, and ensures that proper security measures are
followed. Works closely with Facilities when necessary to maintain a
safe and functional environment in the evenings and weekend hours.
7.
May
also participate and coordinate the activities of other related
services and operations in conjunction with other units such as the
Library Shelving
Facility and West Campus operations.
8.
Required to work occasional holidays and recess days.
9.
Maybe required to assist in disaster recovery operations.
10.
May be assigned to work at the West Campus Yale University located in West Haven, CT.
11.
Performs other related duties as assigned.
Principal Responsibilities
1.
Works
closely with the Department Head and with a team of supervisors to
ensure consistency in service quality, policy interpretation, training,
procedures,
etc.
2.
Motivates
and coaches staff, deliver and improve services, positively influence
reader expectations of library services and access to collections.
3.
Provides back up as needed to others in the supervisory team
4.
Recruits, hires, trains, and administers discipline as necessary.
5.
Supervises and works closely with a team of student assistants.
6.
Serves as one of the unit's expert users of computers and software applications.
7.
Participates in library-wide committees as appropriate and consults and works with staff outside of the department.
8.
Interprets
and enforces library policies; responds to non-routine inquiries from
patrons; resolves difficulties whenever possible.
9.
May perform other duties as assigned.
Required Education and Experience
Bachelor's degree in a related field and three years of relevant experience or an equivalent combination of education and experience.
1.
Demonstrated
ability to successfully lead and work with a team of public services
staff. Demonstrated ability to work independently, collaboratively, and
flexibly in a diverse work environment.
2.
Demonstrated
experience in participating in the planning and implementing new
services and workflow efficiencies. Demonstrated experience in
providing superior
customer service to both external and internal customers.
3.
Excellent
computer hardware and software skills, including demonstrated
proficiency in multiple Microsoft Office applications, email and
internet applications.
4.
Excellent oral and written communication skills in a constantly changing technology-oriented environment.
5.
Demonstrated
ability to analyze data, prioritize, multi-task and meet deadlines.
Experience in analyzing disparate statistical information and producing
reports ensuring that benchmarks are both set and met on a consistent
basis.
Preferred Education, Experience and Skills:
1. Two (2) years of experience working in academic libraries.
2. Experience with library softwares such as Voyager, ILLiad, Docutek, or Ares.
We
invite you to discover the excitement, diversity, rewards and excellence
of a career at Yale University. One of the country's great workplaces,
Yale University offers exciting opportunities
for meaningful accomplishment and true growth. Our benefits package is
among the best anywhere, with a wide variety of insurance choices,
liberal paid time off, fantastic family and educational benefits, a
variety of retirement benefits, extensive recreational
facilities, and much more.
Applications consisting of a
cover letter, resume, and the names and contact information of three professional references should be sent by creating an account and applying online at
http://www.yale.edu/jobs for immediate consideration - the STARS req ID for this position is 19761BR
Please be sure to reference #19761BR in your cover letter.
All
external candidates for employment will be subject to pre-employment
background screening for this position, which may include motor vehicle
and credit checks based on the position
description and job requirements. All offers are contingent on
successful completion of a background check.
Please visit
www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
Yale
University is an affirmative action/equal opportunity employer. Yale
values diversity in its faculty, staff, and students and strongly
encourages applications from women and members of underrepresented
minority groups.
