Knowledge Manager
Deloitte U.S. Global Office/KM Services
Deloitte, one of the nation's leading professional services firms,
provides audit, tax, financial advisory services and consulting through
nearly 30,000 people in more than 90 U.S. cities. Known as an employer
of choice for innovative human resources programs, Deloitte is dedicated
to helping its clients and its people excel. "Deloitte" refers to the
associated partnerships of Deloitte & Touche USA LLP (Deloitte &
Touche LLP and Deloitte Consulting LLP) and affiliated entities.
Deloitte is the US member firm of Deloitte Touche Tohmatsu Limited
("DTTL"). For more information, please visit Deloitte's web site at www.deloitte.com/us.
The Deloitte U.S. Firms work with DTTL and other member firms to drive global collaboration and provide value for our clients and our people. The U.S. Global Office (USGO) provides strategic and operational support for global activities of the U.S. firm.
The USGO is currently seeking a Knowledge Manager to serve them. This Manager (Level 5) position partners closely with USGO leadership and communications teams, as well as existing USGO-aligned knowledge management colleagues, to execute on a knowledge management plan in support of USGO's strategic initiatives.
Location is flexible; preferred cities include: New York, Atlanta, Chicago, Cleveland, Dallas, or Philadelphia or other locations where Deloitte has a meaningful KM team presence and KM community.
The Deloitte U.S. Firms work with DTTL and other member firms to drive global collaboration and provide value for our clients and our people. The U.S. Global Office (USGO) provides strategic and operational support for global activities of the U.S. firm.
The USGO is currently seeking a Knowledge Manager to serve them. This Manager (Level 5) position partners closely with USGO leadership and communications teams, as well as existing USGO-aligned knowledge management colleagues, to execute on a knowledge management plan in support of USGO's strategic initiatives.
In addition to supporting USGO, this position will
have responsibilities related to support of one or more additional
internal customers of U.S. Knowledge Management and will align with U.S.
Knowledge Management's KM Services team.
Location is flexible; preferred cities include: New York, Atlanta, Chicago, Cleveland, Dallas, or Philadelphia or other locations where Deloitte has a meaningful KM team presence and KM community.
Roles and responsibilities include:
- Understand customer objectives and contribute to the creation of a longer-term KM strategy and action plan to support those objectives; collaborate with KM colleagues to bring innovative solutions and produce high-quality processes and deliverables
- Facilitate strategic growth, adoption, and success of customer initiatives by leveraging collaborative sharing tools (e.g., Yammer, team sites, blogs, discussion boards)
- Oversee the customer's knowledge sites as the centralized sources for information about the customer; ensure that content on the various Deloitte KM sites aligns with brand and knowledge guidelines
- Acquire and manage a broad array of internal knowledge content; perform knowledge assessment and identify and fill knowledge gaps by soliciting and collecting high value/quality content
- Establish a metrics strategy to provide ongoing, meaningful input to customer leadership as they seek to promote awareness of their objectives and initiatives
- Leverage, manage, and develop Knowledge Analysts located in India
Qualifications:
- Ideal candidate will be an experienced, creative, independent thinker who has excellent analytical, collaborative, and negotiation skills, as well as critical thinking and proactive problem-solving abilities; extremely strong verbal and written communication and relationship-building skills; strong customer focus is essential
- Candidate will have proven project management experience with ability to manage multiple simultaneous projects, cross-functional stakeholders and remote teams
- Candidate should also be adaptive and flexible as conditions change, and have experience working as a change agent to influence others
- Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools, and Microsoft Office; experience with SharePoint required
- Candidate will have a Bachelor's degree in Business, Management Information Systems, Library Science, Journalism and/or Communications
- 5-8 years of prior relevant experience in a professional services environment is highly desired
- Candidate must have the potential to grow in order to meet the advancing requirements of the position
- Minimal travel
To Apply:
