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Friday, January 4, 2013

F/T - Sr User Experience Researcher - Thomson Reuters (NY)

Senior User Experience Researcher
Thomson Reuters
New York, NY 10001

We are looking for a top-notch Senior User Researcher to help us develop our next generation products. We have multiple product lines in the web and RIA space that we are looking to unify with a brand new, top-to-bottom design. Our clients are professionals from around the world working in sophisticated applications with rich interaction models. We are looking for someone to join our cross-functional and highly collaborative UX team and help us understand our customers and their needs. The team follows an iterative, agile process that is based on Lean UX practices.


Work closely with product teams to uncover business needs and develop appropriate user research strategies for all platforms, including web, mobile and desktop
Working closely with the stakeholders, identify and recruit study participants
Organize, schedule and perform user interviews, focus groups, usability tests, surveys and other research related events
Establish KPIs and analyze web analytics
Collect and analyze user data and effectively communicate your findings to the product teams
Develop personas, user profiles and narratives
Evangelize user research throughout the organization

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.


Bachelor or MS in the area of Cognitive, Behavioral, Experimental or Industrial Psychology, Human Factors, Human Computer Interaction or Interaction Design
Experience analyzing complex qualitative and quantitative data
Experience with common methodologies, including contextual inquiry, shadowing, focus gropus, card sort, a/b- testing, multi-variate testing and surveys
Experience with web analytics
Experience with user segmentation and persona development
Experience working in agile development environment and with guerilla research methods
Excellent analytical, oral, written, and visual communication skills
Strong project management skills
Ability to collaborate actively and effectively in multidisciplinary teams
Eager to learn new methods and technologies
Passionate about UCD, evangelist of usability and user research best practices
Some travel may be required

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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To learn more about what we offer, please visit