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Supervises all aspects of library services at a site
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Develops strategies to enhance the onsite user experience
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Responsible for driving increased circulation and attendance for the site
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Uses statistics and metrics to tailor services and branch staff scheduling to meet local community needs
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Responsible for successful outreach with community organizations, schools, and elected officials
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Responsible
for the maintenance and updating of the site collection profile and
communicating collection needs to the Collections Strategy Office
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Plans, assigns, directs and coordinates the delivery of services
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Responsible for resolving patron complaints and staff performance issues
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Ensures that staff devotes sufficient time to public service and site hours meet patron requirements
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Collaborates
with Library Network Manager, facilities and security administrators,
and others to ensure that the site is well-maintained and managed and
that technology is operational
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Works with the respective Library Network Manager to deliver relevant community-specific programs
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Ensures site staff participation in relevant and appropriate training programs
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Has final authority for site schedules, money, and timesheets
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Responsible for tracking timing and preparation of staff performance reviews
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Serves as the hiring manager for the site and is responsible for administering personnel actions in PeopleSoft
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Performs related duties as required