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Wednesday, August 28, 2013

F/T - Knowledge Specialist, FactSet (CT)

Knowledge Specialist, FactSet – CT

FactSet continues to expand our Portfolio product suite and to support this growth, a dedicated Knowledge Specialist is needed to gather information, create materials, and facilitate knowledge sharing amongst the Portfolio product team for internal and external consumption.Responsibilities include:

- Become an expert on FactSet’s suite of Portfolio products and services in order to create and deliver documentation, communications, and other learning opportunities to our internal and external user community.
- Collaborate with subject matter experts (SMEs) on other FactSet teams throughout the Portfolio Analytics product development process to provide the most useful documentation, eLearning, print, and communication for the new application.
-  Partner with Product Development to gather new information about new and existing Portfolio products, methodology, and services to develop, write, edit, and publish a variety of print and online documentation
- Manage documentation for new and existing Portfolio products within FactSet’s proprietary content management system and prepare content for your assigned areas to publish in FactSet’s online help system.
- Develop, design, maintain, and enhance print materials in the form of product tipsheets for all Portfolio products.
- Develop, write, and edit client communications announcing new products, enhancements, and critical changes, as well as promoting existing functionality via “tips and tricks” messages.
-  Partner with eLearning Specialists to create useful learning opportunities about FactSet’s Portfolio product suite and methodology for internal and external consumption.

Job Requirements :
- Solid writing skills with the ability to present information in a clear and creative manner.
- A high degree of motivation, strong organizational skills, and attention to detail.
- Willingness to work as part of a team to identify and develop new and creative ideas for disseminating information.
- Ability to efficiently handle and prioritize multiple projects.
- Strong interest in writing, finance, and technology.
- Excellent interpersonal skills and professionalism.
- Ability to work independently.

Highly Desired Skills
- Experience with desktop publishing software, HTML authoring tools, and Web development tools
- Experience using FactSet Workstation

Please apply online at
FactSet Research Systems Inc. is an E-Verify participant and EOE/M/F/D/V Employer which strongly supports diversity in the workforce.
Equal Opportunity Employment Policy
To apply: