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Saturday, August 24, 2013

(Contract) - SharePoint User Support, UNICEF (NY)

SharePoint 2010 User Support/Documentation Analyst, UNICEF – NY

UNICEF is currently undertaking a large scale migration and redevelopment of its knowledge management solutions into Microsoft technologies.  We currently require a Jr. SharePoint 2010 User Support Analyst to assist with SharePoint 2010 adoption globally within UNICEF.
This position will be based at UNICEF’s New York Headquarters.  You will report to a section manager and work within a team dedicated to this new initiative at UNICEF.
The SharePoint User Support Analyst should possess a broad knowledge of Microsoft SharePoint 2010 integrated solutions and also be capable of producing end user training materials.
Qualifications and Experience:
  • University degree, preferably in technical, education, communications, or literature fields.
  • 1 – 2+ years of experience supporting web based technologies, preferably SharePoint 2010.
  • 1 – 2+ years experience developing end user training materials and/or training curriculum for web based applications.
  • 1 year experience providing technical end user support.
  • Good understanding of and ability to work with core SharePoint features i.e. document libraries, lists, webparts, workflows, metadata, taxonomy, search, site settings and configuration, user administration.
  • Experience troubleshooting and/or supporting Microsoft SharePoint 2010.
  • Passionate about learning new technology and able to learn quickly.
  • Think flexibly, independently and strategically to resolve client issues, often interacting with other support or client teams.
  • Candidate must be self-motivated, demonstrate very strong initiative, and be able to prioritize and self-direct work.
  • Ability to successfully manage the overall process of incident resolution from initial call through resolution.
  • Ability to follow-up on escalated issues to ensure timely resolution.
  • Ability to document incidents and resolutions completely.
  • Strong troubleshooting and overall problem solving skills.
  • Ability to be a self-starter and to work with minimum supervision.
  • Experienced in a multi-cultural and gender sensitive work environment.
  • Excellent communication skills, written and verbal.
  • Strong interpersonal skills.
  • Ability to work with a team as well as independently.
Contract duration: This contract will be for 11 months and is renewable subject to adequate funding being available. The selected candidate is expected to work 7 hours/day.
How to Apply:
Interested applicants are requested to submit their applications along with a cover letter and C.V. to no later than 4 September 2013.  Only short listed candidates will be contacted.
The candidate must be authorized to work in the U.S.
The Organization does not sponsor for the H1 Visa.