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Available Positions

Tuesday, May 21, 2013

F/T - Manager of Organizational Assessment - Queens Library (NY)

Department: LS
Position Title: Manager of Organizational Assessment
Posting Date: May 20, 2013
Salary Grade: 13
Salary Range: $60,880 - $76,100
FLSA Status: Exempt
Union-Unit: Non-Union
Closing Date: June 4, 2013
Open to: All Qualified Staff
Location: Central
The Manager of Organizational Assessment is responsible for collecting and analyzing data useful for planning and delivering system wide programs and services to Queens Library customers. This position will report to the VP for Strategy and Organizational Development and works closely with library departments and units to analyze and report assessment data. Represents the library in local, regional and national metrics reporting, assessment and evaluation efforts. Evaluates effectiveness of library assessment efforts. Recommends ways to strengthen assessment and evaluation programs. This position will directly support the Library’s strategic assessment initiatives related to current and potential users, library services and performance monitoring. Engages staff throughout libraries to build culture ensuring assessment, measurement, and analysis are integral parts of the Library’s operations. Collects and analyzes and presents data related to library facilities, collections, programs, services and user behavior. Collects and analyzes data on the immigrant population in Queens and other demographic groups and oversees databases. Creates, enhances and maintains databases related to data collection, storage and maintenance. Develops new reporting and data collection/management tools for performance assessments. Supports and project-manages initiatives to collect, report and manage internal library performance metrics. Aids in the development and maintenance of institutional dashboards and scorecards. Provides senior management with data to support library operations, decision-making and performance assessment. Responds to internal and external requests for data and special reports related to library operations and demographically targeted services. Initiates and maintains contact with community, government, public service, and professional organizations and other agencies working in data collection and dissemination as related to library users, services, and performance assessment. Monitors changes in immigrant groups and specific user populations and follows up on leads from QL staff regarding new or emerging user groups. Liaises with other library departments to give and receive data related to library service and performance. Collects, prepares and submits Federal, State and local reports as needed/required. Prepares, disseminates, and analyzes library operations and services surveys and feedback from focus groups. Represents Queens Library at meetings and conferences. Develops subject matter expertise. Participates in CRM initiatives, including Remedy workflows and evaluation of services. Suggests and completes special projects. Performs other duties as required.
Master’s Degree required. Master’s Degree in Library Science or Business Administration preferred. A minimum of 5 years of experience in data collection and analysis is required. Must possess strong analytical and innovative problem-solving skills and strong commitment to service excellence. Demonstrated ability to work successfully in a team environment and individually. Acumen in working with organizational performance assessment tools. Must have a working knowledge of a variety of survey, demographic and statistical analysis tools. Geographic Information Systems software knowledge preferred. The ability to fluently read, write and speak at least one principal Queens’ international languages, in addition to English is preferred. Must demonstrate initiative and have the ability to launch and manage projects from inception to completion. Excellent written, verbal, interpersonal, technical and organizational skills and attention to detail are required. Must be proficient and knowledgeable in MS Office Suite (Microsoft Access, Excel and Word software, PowerPoint), Web-enabled applications and emerging technologies as applied to data collection, library and public service assessment. All candidates must be in their current position for at least one year to be considered.
To Apply: Please email your resume and cover letter and reference “Manager of Organizational Assessment - INT” in the subject line. Resumes will only be accepted by email.