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Friday, May 10, 2013

F/T - Client Account Specialist - Infotrieve (CT)

Client Account Specialist


Infotrieve is a global leader in information services and content management technology for businesses.  For more than 20 years we have been providing corporate information centers, R&D facilities, and legal, business affairs and product professionals in more than half the Fortune 500 with a broad array of software solutions and services.


Position Overview

We are seeking a Client Account Specialist with a wide-ranging knowledge of Internet technology and PCs, and a strong desire to provide outstanding client support to our top-notch blue chip client base.  You will utilize your strong communication and superior problem solving skills to quickly and accurately respond to a wide variety of client inquiries, from librarians to information professionals.  You will support our web-based software suite of full range content management and document delivery solutions and our cutting edge technology such as our Mobile Library iPad application. 


This is a great opportunity for a self motivated recent college graduate or early career professional with an aptitude for technology and a strong desire to work with both leading edge software and some of the most highly respected companies from a variety of industries.  This position is located in our Wilton, CT office, and reports to our Client Services Manager. 



·         Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives

·         Provide general advice and guidance to customers

·         Research, troubleshoot,  diagnose, and resolve reported issues or escalate to the Development team as necessary

·         Maintain on-going technical expertise of Infotrieve software services  and act as a technical resource globally to the Operations, Customer Service, and Implementation teams

·         Confirm customer understanding of the solution and provide additional customer education and training as needed

·         Provide solutions to better serve the customer and/or improve productivity

·         Recognize, document, and inform the manager regarding trends in customer calls and emails

·         Coordinate projects  and  implement large account updates



·         Bachelors degree with strong academic performance required ( GPA of 3.25 + )

·         High-level of computer literacy, including proficiency in web-based software applications

·         Extraordinary attention to detail and follow through along with the ability to work under tight pressure and multitask on a regular basis

·         Strong aptitude for problem solving and exploring and learning new technology - - solutions oriented

·         Ability to consistently  address complex client needs while demonstrating innovation and sound judgment in decision making

·         Self-directed and motivated with ability to work independently as well as collaboratively in a team environment

·         Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness. 

·         Proficiency with Microsoft Word and Excel

How to Apply

Please include salary requirements as well as college transcripts with your resume and send to .  Please reference the position title in the subject line of the e-mail.  Please note that Infotrieve does not provide visa sponsorship.