Client Account
Specialist
Infotrieve is a global leader in information
services and content management technology for businesses. For more than 20 years we have been providing
corporate information centers, R&D facilities, and legal, business affairs
and product professionals in more than half the Fortune 500 with a broad array
of software solutions and services.
Position Overview
We are
seeking a Client Account Specialist with a wide-ranging knowledge of Internet
technology and PCs, and a strong desire to provide outstanding client support
to our top-notch blue chip client base.
You will utilize your strong communication and superior problem solving
skills to quickly and accurately respond to a wide variety of client inquiries,
from librarians to information professionals.
You will support our web-based software suite of full range content
management and document delivery solutions and our cutting edge technology such
as our Mobile Library iPad application.
This is
a great opportunity for a self motivated recent college graduate or early
career professional with an aptitude for technology and a strong desire to work
with both leading edge software and some of the most highly respected companies
from a variety of industries. This
position is located in our Wilton, CT office, and reports to our Client
Services Manager.
Responsibilities
·
Ensure quality handling and
resolution of calls and emails while meeting established business and
productivity objectives
·
Provide general advice and guidance to customers
·
Research, troubleshoot, diagnose, and resolve reported issues or
escalate to the Development team as necessary
·
Maintain on-going technical expertise of
Infotrieve software services and act as
a technical resource globally to the Operations, Customer Service, and Implementation
teams
·
Confirm customer understanding of the solution
and provide additional customer education and training as needed
·
Provide solutions to better serve the customer
and/or improve productivity
·
Recognize, document, and inform the manager
regarding trends in customer calls and emails
·
Coordinate projects and implement large account updates
Requirements
·
Bachelors degree with strong academic performance
required ( GPA of 3.25 + )
·
High-level of computer literacy, including proficiency
in web-based software applications
·
Extraordinary attention to detail and follow
through along with the ability to work under tight pressure and multitask on a
regular basis
·
Strong aptitude for problem solving and exploring
and learning new technology - - solutions oriented
·
Ability to consistently address complex client needs while demonstrating
innovation and sound judgment in decision making
·
Self-directed and motivated with ability to work
independently as well as collaboratively in a team environment
·
Excellent verbal and written communication
skills; impressive telephone etiquette and the ability to elicit callers’ needs
with speed and confidence, while also exhibiting composure and politeness.
·
Proficiency with Microsoft Word and Excel
How to Apply
Please include salary requirements as well as
college transcripts with your resume and send to careers@infotrieve.com . Please reference the position title in the subject line of the e-mail. Please note that Infotrieve does not provide
visa sponsorship.
