F/T - Librarian/User Engagement and Outreach Specialist - Foundation Center (NY)

Librarian/User Engagement and Outreach Specialist; Foundation Center – NY

 
The Foundation Center is looking for a Librarian/User Engagement and Outreach Specialist. The new hire will engage users in live and online settings and develops initiatives to enhance their user experience. Develops and implements community outreach programs. Conducts tours, orientations for visitors, regular training sessions, both on and off site in the greater New York area. Provides reference service for the Foundation Center’s New York Library/Learning Center. Coordinates online communications including the web site, newsletter, blog, and social media for the Foundation Center’s New York Library/Learning Center.

THE FOUNDATION CENTER is the leading source of information about philanthropy worldwide. Through data, analysis, and training we connect people who want to change the world to the resources they need to succeed. Our organization’s mission is to strengthen the social sector by advancing knowledge about philanthropy in the U.S. and around the world. Our vision is a world enriched by the effective allocation of philanthropic resources, informed public discourse about philanthropy, and broad understanding of the contributions of nonprofit activity to increasing opportunity and transforming lives.

USER ENGAGEMENT AND OUTREACH SPECIALIST


REPORTS TO: Director, New York Office


JOB SUMMARY:


Key member of the New York Outreach and Learning team. Engages users in live and online settings and develops initiatives to enhance their user experience. Develops and implements community outreach programs. Conducts tours, orientations for visitors, regular training sessions, both on and off site in the greater New York area. Provides reference service for the Foundation Center’s New York Library/Learning Center. Coordinates online communications including the web site, newsletter, blog, and social media for the Foundation Center’s New York Library/Learning Center.


RESPONSIBILITIES:


-In collaboration with the Director of the New York Office, develops and implements strategies to enhance user experiences, proactively engage with them, and strengthen customer relationships.


-Schedules meetings with users to discuss needs, explore new opportunities, and collect feedback.


-Works with the Director of the New York Office to plan and implement community outreach initiatives. Provides orientations and presentations to outside groups regarding Center services and grantseeking practices at onsite and offsite locations.


-Cultivates the Foundation Center’s New York Library/Learning Center online communities through our regional social media. Works with the national and regional social media team as necessary for special events and promotions.

-Working with members of the communications staff, serves as editor of the Foundation Center’s New York Library/Learning Center weekly electronic newsletter; responsible for content, formatting, scheduling, and dissemination.

-In collaboration with the Director of the New York Office, updates and maintains the Foundation Center’s New York Library/Learning Center web site and blog.


Works up to 12 hours per week at the Foundation Center’s New York Library/Learning Center reference desk, including some Saturdays and evening hours as required.

 
-Provides backup support in the Library/Learning Center during busier periods.


-Assists with online reference provision to the public approximately 5 hours per week (and additional hours as needed).


-Participates in delivering regularly scheduled grantseeker training programs.


-Collaborates with product development teams and coordinates testing groups. Serves on other Center-wide task forces as appropriate.

-Prepares monthly reports on the programs and services of the Foundation Center’s New York Library/Learning Center. Analyzes user engagement statistics and feedback to identify trends and recommend new approaches.


-Serves as backup for the grantmaker services hotline.


REQUIREMENTS:


MLS degree. Knowledge, experience, creativity, and passion for engaging users, enhancing their user experience, and building online and offline communities. Knowledge of principles, practices, and trends in outreach service coordination. Ability to plan and implement comprehensive outreach programs/initiatives for targeted populations. Minimum 3-5 years of experience with providing reference service, online database searching, and Internet research. Excellent people, communication, and writing skills are essential. Experience with public speaking and ability to effectively communicate to a diverse audience. Some training experience preferred. Knowledge of the nonprofit sector, grantmakers, and fundraising desirable. Able to manage diverse projects, be flexible, and work collaboratively. Some travel and evening and weekend work. Spanish language skills preferred.


Please send resume and salary requirements to:

  Email: jobs@foundationcenter.org (Please put the title of the position you are applying for in the subject line)


  or

Director of Human Resources

The Foundation Center

79 5th Avenue

New York, NY 10003



Do not telephone.







We offer a competitive salary and excellent benefits.