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Monday, June 25, 2012

F/T - Knowledge Manager - AccountAbility Global (NY)

Knowledge Manager
Originally Posted on: June 21, 2012
Posted by: AccountAbility Global
About this position: Aligning with the overall organisational strategy, this position is responsible for driving the knowledge management agenda within AccountAbility, ensuring best practice in the creation, collection, storage, use, and sharing of our content and Intellectual Property (IP) of the business. This role also includes co-responsibility, along with Human Resources (HR), for the AccountAbility Training Program, spanning from the identification of the training requirements of the firm, through to the coordination of the development and delivery of the training.

Core responsibilities include, but are not limited to:
Knowledge Management:
Develop and implement a knowledge management strategy
Design specific strategies and processes for the creation, collection, storage, use, and sharing of content and Intellectual Property (IP) including templates, CV’s, credentials and case studies, proposals, methodologies, deliverables and work products, thought leadership, training materials etc
Champion Knowledge Management Best Practice
Develop and implement an end-to-end process for the capture, storage, retrieval and protection of content and IP, including the day to day management of the Knowledge Database
Enable the sharing of tacit and explicit knowledge across the organisation through the creation of networks, subject matter experts, insight sharing events, tools and other forms of collaboration
Training (together with HR):

Develop and manage the AccountAbility Training Program
Conduct training needs assessments
Advise on training frameworks, methods and formats to produce and deliver effective and impactful learning
Propose, review and engage internal and external training resources
Manage appropriate training resources and tools, such as presentations, webinar materials and recordings, user guides and trainer materials
Organise the logistics and delivery of training sessions
Capture participant feedback for continuous improvement

Skills and Qualifications:
University degree and at least 5 – 7 years of experience within Knowledge/Information Management and supporting toolsets
Experience in developing document management and collaboration based solutions along with a solid understanding of taxonomies, data models and structures
Proven track record of implementation of knowledge and information management strategies and practices
Experience in the creation, coordination and delivery of training programs
Evidence of delivering business projects on time, on budget and with high quality standards
Experience of Knowledge Management in a consulting or professional services would be preferable
Excellent organisational and documentation skills
Excellent inter-personal and facilitation skills
Computer skills and knowledge of relevant software applications including database management, content and document creation management, project management, word processing, spreadsheets, etc

How to apply: 
To apply for this position, please send a Letter of Application and Resume with ‘Knowledge and Training Manager’ in the title to Claire Head, Director of Human Resources, AccountAbility
Your letter of application should clearly outline:

The skills and attributes that make you a good fit for this role (why are you right for AccountAbility?)
Why this role is the right one for you at this point in your career path (why is AccountAbility right for you?)