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Friday, June 29, 2012

F/T - Digital Library Support Specialist - (Kenilworth, NJ)

Digital Library Support Specialist

Infotrieve is a global leader in providing information services and content management technology to businesses.  For more than 20 years we have been providing corporate information centers, R&D facilities, and legal, business affairs and product professionals in more than half the Fortune 500 with a broad array of outsourcing services and software solutions.

The Digital Library (DL) Support Specialist is responsible for conducting the day-to-day duties required to deliver high-quality DL services. Primary duties of the DL Support Specialist are to provide front-line customer service for all DL end-users.  This position will be based in Kenilworth, NJ.                 

Primary Responsibilities 
·         Support the management of the Digital Library (includes the integration of e-Journals, databases and information resources based on end-user needs)
·         Maintain licensed materials in the Digital Library;set up and support administrative accounts        
·         Update e-resource access list containing log-ins, publisher contact information, and usage report URLs
·         Work directly with publishers and vendors to troubleshoot all subscription access issues
·         Update contact information and find appropriate landing pages for e-journals
·         Provide Tier 1 "Help Desk" support; monitoring email and helpdesk ticketing accounts for user queries
·         Handle incoming customer service phone, in-person, and email requests inquiries efficiently and professionally
·         Assist with training users in utilizing all supported info resources and services          
·         Maintain a list of valid IP addresses for publishers/negotiators; communicate any changes to publishers                      
·         Gather value and usage metrics on all products and services
·         Access intra-/internet sites, email accounts and/or proprietary/subscription databases to process orders                  
·         Provide assistance to clients on other library-related issues as needed and assigned
·         Assist in the negotiation and implementation of subscription renewals and cancellations in a timely and cost effective manner      
·         Perform other duties as required
Knowledge and Skill Requirements
·         Bachelor’s degree with strong academic record; MS in Library and Information Science preferred
·         Strong customer service orientation
·         Proficiency using Internet and desktop software                
·         Excellent written and verbal communication skills            
·         Proven ability to multi-task and meet deadlines     
·         Strong organizational skills and attention to detail             
·         Capable of working independently as well as with a team
How to Apply
Please send resumes and transcripts to