Digital Library Support
Specialist
Infotrieve is
a global leader in providing information services and content management
technology to businesses. For more than
20 years we have been providing corporate information centers, R&D
facilities, and legal, business affairs and product professionals in more than
half the Fortune 500 with a broad array of outsourcing services and software
solutions.
The Digital
Library (DL) Support Specialist is responsible for conducting the day-to-day
duties required to deliver high-quality DL services. Primary duties of the DL
Support Specialist are to provide front-line customer service for all DL
end-users. This position will be based
in Kenilworth, NJ.
Primary Responsibilities
·
Support
the management of the Digital Library (includes the integration of e-Journals,
databases and information resources based on end-user needs)
·
Maintain
licensed materials in the Digital Library;set up and support administrative
accounts
·
Update
e-resource access list containing log-ins, publisher contact information, and
usage report URLs
·
Work
directly with publishers and vendors to troubleshoot all subscription access
issues
·
Update
contact information and find appropriate landing pages for e-journals
·
Provide
Tier 1 "Help Desk" support; monitoring email and helpdesk ticketing
accounts for user queries
·
Handle
incoming customer service phone, in-person, and email requests inquiries
efficiently and professionally
·
Assist
with training users in utilizing all supported info resources and services
·
Maintain
a list of valid IP addresses for publishers/negotiators; communicate any
changes to publishers
·
Gather
value and usage metrics on all products and services
·
Access
intra-/internet sites, email accounts and/or proprietary/subscription databases
to process orders
·
Provide
assistance to clients on other library-related issues as needed and assigned
·
Assist
in the negotiation and implementation of subscription renewals and
cancellations in a timely and cost effective manner
·
Perform
other duties as required
Knowledge and Skill Requirements
·
Strong
customer service orientation
·
Proficiency
using Internet and desktop software
·
Excellent
written and verbal communication skills
·
Proven
ability to multi-task and meet deadlines
·
Strong
organizational skills and attention to detail
·
Capable
of working independently as well as with a team
How to Apply
Please send
resumes and transcripts to careers@infotrieve.com.
