Senior Knowledge Expert (Librarian), Advertising Research Foundation – NY
The Advertising Research Foundation (ARF) is advertising for the position of Senior Knowledge Specialist. Incumbents will work with the Knowledge Solutions Manager to provide support to ARF members, assisting & coaching in use of self-service tools, providing direction and referral, taking on appropriate questions. Service is proactive and analysis focused. There are 2 openings available.
PRIMARY RESPONSIBILITES:
- Answer ARF member research requests and assist in internal knowledge requests.
- Manage the research requests queue – delegate appropriate requests to Knowledge Specialists and intern(s) and make sure that the requests are handled on time.
- Manage/curate the “5 Cups of Morning Coffee” page on the ARF website – write and upload content weekly.
- Assist membership and ARF staff use the Knowledge Center tools and resources.
- Assist in writing Knowledge@Hands (i.e. 2-4 page overviews synthesizing research findings on key industry topics) and Knowledge Packs (i.e. more in-depth reports on industry topics and verticals).
- Maintain data files, historical archives & inventory of ARF publications.
- Keep book and periodical collections in order; accessing and shelving as necessary.
- Execute book orders and other requests for Knowledge Center purchases.
- Oversee Knowledge Center interns.
- Excellent Academic Credentials; MLS from an ALA-accredited institution
- Experience and proficiency in database (e.g. Nexis, EBSCO, WARC, Red Books) and online research a must!
- Min 2-3 years of relevant experience.
- Proven track record of building and leveraging good working relationships
- Excellent Interpersonal and customer service skills
- Excellent written and oral communications skills
- A team player and enjoys a fast-paced work environment
- Excellent Computer Skills – Microsoft Office, Internet Proficiency
- Familiarity with the advertising and research industries, preferred
Additional Salary Information: Applicable to Experience – please confirm current salary and expectations in your application
