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Saturday, September 7, 2013

F/T - KM Specialist, Morrison & Foerster (NY)

KM Specialist, Morrison & Foerster – NY

Morrison & Foerster seeks a Knowledge Management Specialist for the New York office.

Guided by department objectives and priorities, participate in the implementation of the firm’s knowledge management initiatives to improve knowledge sharing and collaboration. Contribute to the development of innovative technologies and processes to help us better serve our clients and create a competitive advantage for the firm. Ensure client service and satisfaction are attained in all areas of position.

Essential Functions

Knowledge Management
1. Initiate and coordinate knowledge management initiatives that support the firm’s goals and strategic objectives. Work with cross-functional teams, including attorneys, administrative staff and technical personnel, through the entire lifecycle of a project, from drafting requirements, researching solutions, evaluating vendors and software, to developing and implementing the solution, and providing training and support to end users.
2. Assist practice groups and administrative departments improve productivity and efficiency by introducing knowledge management tools and resources into their workflow.
3. Aid in the ongoing maintenance of the firm’s knowledge management systems, MoFoConnect (SharePoint intranet) and AnswerBase (Recommind enterprise search system).
4. Assist attorneys and staff in using the firm’s knowledge management systems effectively. Create and implement training curriculum for the firm’s knowledge management systems. Respond to user inquiries and help requests.
5. Analyze usage data and user behavior metrics and assess the usability and effectiveness of existing knowledge management systems. Proactively solicit feedback from end users. Recommend improvements and enhancements to improve quality and increase user adoption of the firm’s knowledge systems.
6. Assist in identifying, documenting, and promoting best practices for effective use of the firm’s knowledge management systems. Assist in maintaining end-user documents related to the governance, best practices, content management and other standards for the firm’s knowledge management systems as well as documents related to system specifications.
7. Remain current on trends in knowledge management, the legal industry, and the range of technologies available to effectively deliver information and knowledge services.

Client Service, Confidentiality, and Safety
1. Consistently promote and model the Firm’s Client Service Principles in leadership, teamwork, work product, and personal interaction.
2. Ensure compliance with the Firm’s Information Handling Policy, including safeguarding confidential and personal information, and reporting any suspected breach appropriately and immediately.
3. Adhere to the Firm’s General Safety Practices and any unique safety practices for department and building.

1. Perform special projects; assist the Senior Manager Knowledge Management with other activities and other duties, as assigned.
2. Travel occasionally among domestic and international offices.
3. Flexibility regarding work schedule to meet position needs outside of regular business hours and to carry and respond to a mobile device.
4. Other duties as assigned.

Education and Experience
1. J.D.; M.L.S or equivalent degree preferred.
2. A minimum of 3 years of knowledge management experience in a law firm or professional services setting.
3. Project management experience, carrying projects through the entire lifecycle, and process improvement experience essential.
4. Strong understanding of knowledge management, trends in the industry as they pertain to law firms; demonstrated knowledge of the range of technologies available to effectively deliver information and knowledge services.
5. Demonstrated track record of developing innovative solutions that meet the needs of the business.

Technical Skills
1. Experience with Recommind and SharePoint (or similar systems), email management, content and automation tools, and social collaboration technologies.
2. Strong technical aptitude and understanding, including ability to quickly learn new applications. Proactively use most current technology to further teamwork, client service, and efficiency.
3. Ability to effectively manage technical issues with vendors, consultants and other knowledge management service providers.

Teamwork and Applied Skills
1. Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines.
2. Advanced analytical and information gathering skills; ability to evaluate and prioritize extensive, detailed data.
3. Ability to perceive and analyze problems and to develop responsive solutions.
4. Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.
5. Excellent communication skills and the ability to build effective internal and external client relationships.
6. Ability to exchange information and to present ideas, report facts and other information clearly and concisely.
7. Ability to assess information, anticipate issues and outcomes, and make effective decisions.
8. Strong organizational skills; ability to manage large amounts of paper and electronic data and the ability to create organizational solutions where a precedent may not exist.
9. Creative problem solving skills and the ability to think beyond the task or project at hand.
10. Strong team player skills and ability to work collaboratively with diverse individuals at all levels of an organization.
How to Apply
Only Online Applications will be considered. You will receive a confirmation of your application via email. No phone calls please.

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