Manager, Workstation and Technology Services
Yale University
Connecticut
Manager, Workstation and Technology Services / Manager 3, Administration
Library Information Technology
Yale University
New Haven, CT
Salary Grade: 25
Requisition: #19654BR
www.yale.edu/jobs
Schedule: Full-time (37.5 hours per week); Standard Work Week (M-F, 8:30-5:00) Library Information Technology
Yale University
New Haven, CT
Salary Grade: 25
Requisition: #19654BR
www.yale.edu/jobs
Yale University offers exciting
opportunities for achievement and growth in New Haven, Connecticut.
Conveniently located between Boston and New York, New Haven is the
creative capital of Connecticut with cultural resources that include two
major art museums, a critically-acclaimed repertory theater,
state-of-the-art concert hall, and world-renowned schools of
Architecture, Art, Drama, and Music.
THE UNIVERSITY AND THE LIBRARY
The Yale University Library, as
one of the world's leading research libraries, collects, organizes,
preserves, and provides access to and services for a rich and unique
record of human thought and creativity. It fosters intellectual growth
and is a highly valued partner in the teaching and research missions of
Yale University and scholarly communities worldwide. A distinctive
strength is its rich spectrum of resources, including more than 12.5
million volumes and information in all media, ranging from ancient
papyri to early printed books to electronic databases. The Library is
engaged in numerous digital initiatives designed to provide access to a
full array of scholarly information. Housed in the Sterling Memorial
Library and fifteen school and departmental libraries, it employs a
dynamic, diverse, and innovative staff of over 500 who have the
opportunity to work with the highest caliber of faculty and students,
participate on committees, and are involved in other areas of staff
development. For additional information on the Yale University Library,
please visit the Library's web site at http://www.library.yale.edu/.
POSITION FOCUS
Under the supervision of the
Library Chief Technology Officer, manages, and monitors the design,
development, implementation, and communication of policies and practices
for a sub-unit within the Library Information Technology department
that supports the Yale University Library. Manages a team of Desktop
Support technicians responsible for delivering expert, efficient, and
cordial computing support to the Library’s staff, as well as some
specialized patron systems. Manages the desktop, laptop, and mobile
computing environment for the Library. Recruits, trains, and manages a
staff of Macintosh, Windows, and Mobile OS technical professionals
responsible for providing service and support. Coordinates with Yale ITS
on computing infrastructure issues as needed. Manages a $375K+
equipment budget including a bi-annual equipment request cycle. Works on
special projects as assigned.
Workstation and Technology
Services is a tier 1, 2, & 3 support organization focused on
interacting with Library customers on a daily basis. We are the first
point of contact for many IT services and our emphasis is on enhancing
the productivity of our customers by providing service as reliably and
efficiently as possible. We are committed to providing a reliable and
secure computing infrastructure. Our primary objectives include
providing great customer service and improving customer satisfaction.
POSITION RESPONSIBILITIES
1. Leads, manages, and
advises a team of technical experts on all aspects of policies,
practices, systems and procedures within the department.
2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas.
3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives.
4. Manages and works extensively with staff to develop and administer support plans.
5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees.
6. Stays current with emerging technologies and makes recommendations for adopting new technology in the library.
7. Responsible for scripting software releases to more than one thousand library computers using VBScript, Active Directory and Tivoli Endpoint Manager; deployment of software packages with BigFix Relevance scripting language.
8. Manages client/server applications using shell scripting, command line utilities, and batch files.
9. Works with all units to identify, analyze, and develop approaches that successfully meet the goals and objectives of Yale University Library and the University as a whole.
10. Defines and tracks service metrics and works with staff to meet client needs and service standards.
11. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
12. Manages the operating budget for their organizational unit.
13. Recruits and trains technical staff.
14. Ensures compliance and timeliness of all Federal and State regulatory requirements.
15. Manages a staff of non-exempt employees.
16. May perform other duties as assigned.
2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas.
3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives.
4. Manages and works extensively with staff to develop and administer support plans.
5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees.
6. Stays current with emerging technologies and makes recommendations for adopting new technology in the library.
7. Responsible for scripting software releases to more than one thousand library computers using VBScript, Active Directory and Tivoli Endpoint Manager; deployment of software packages with BigFix Relevance scripting language.
8. Manages client/server applications using shell scripting, command line utilities, and batch files.
9. Works with all units to identify, analyze, and develop approaches that successfully meet the goals and objectives of Yale University Library and the University as a whole.
10. Defines and tracks service metrics and works with staff to meet client needs and service standards.
11. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
12. Manages the operating budget for their organizational unit.
13. Recruits and trains technical staff.
14. Ensures compliance and timeliness of all Federal and State regulatory requirements.
15. Manages a staff of non-exempt employees.
16. May perform other duties as assigned.
PRINCIPAL RESPONSIBILITIES
1. Reviews and determines staffing needs, job posting requirements, salary guidelines, and labor agreement interpretations for exempt and non-exempt staff in one or more functional department of the University.2. Manages the administrative support needs for exempt and nonexempt staff and provides recommendations, improvements, solutions and assistance as needed.
3. Manages and monitors technology needs, conducts inventory, and system requirements for the assigned departments.
4. Develops and prepares budgets, financial forecasts, and financial analyses and the actual vs. budgeted performance reports for the departments.
5. Manages the use of facilities in one or more departments including office space, work stations, equipment, and office supplies.
6. Manages administrative support for activities of one or more departments to ensure timely completion of projects.
7. Manages and coordinates training sessions for assigned departments when new policies or practices are adopted.
8. Ensures compliance with University and federal regulations as they apply to the assigned departments.
9. Identifies, plans, and develops administrative policies for the assigned departments.
10. Assists in reviewing and implements University and departmental policies as they pertain to the administrative functions of the assigned department.
11. Assesses and makes recommendations regarding staff development and staffing levels.
12. Monitors, develops, plans, and executes systematic research on user requirements through such mechanisms as surveys, interviews, focus groups and competitive analysis.
13. Manages a staff of exempt and non-exempt employees.
14. May perform other duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.REQUIRED SKILLS AND ABILITIES
1. Demonstrated ability to
manage, mentor and develop staff, including technical areas.
Demonstrated exceptional customer service skills. Demonstrated ability
to motivate and mobilize a team around shared goals. Demonstrated
project management skills.
2. Advanced skills with contemporary desktop computing technology, including Mac, Windows, Unix, and Mobile OS, hardware and software applications.
3. In depth ability with Active Directory and its components: implementing group policy, managing computers, organizational units, users, groups, profiles, software management and deployment.
4. Comprehensive, expert-level ability with desktop operating environments.
5. Demonstrated ability with SQL databases and administering SQL databases.
2. Advanced skills with contemporary desktop computing technology, including Mac, Windows, Unix, and Mobile OS, hardware and software applications.
3. In depth ability with Active Directory and its components: implementing group policy, managing computers, organizational units, users, groups, profiles, software management and deployment.
4. Comprehensive, expert-level ability with desktop operating environments.
5. Demonstrated ability with SQL databases and administering SQL databases.
PREFERRED EDUCATION, EXPERIENCE AND SKILLS
1. Management experience in a higher education environment.
2. Demonstrated knowledge of BigFix Relevance.
3. Experience with VBScript, Visual Basic, Visual Studio, and Windows Software Development Kit
2. Demonstrated knowledge of BigFix Relevance.
3. Experience with VBScript, Visual Basic, Visual Studio, and Windows Software Development Kit
PREFERRED LICENSES AND CERTIFICATIONS
ITIL Foundations, Service Now, Microsoft Certifications.
SALARY AND BENEFITS
We invite you to discover the
excitement, diversity, rewards and excellence of a career at Yale
University. One of the country's great workplaces, Yale University
offers exciting opportunities for meaningful accomplishment and true
growth. Our benefits package is among the best anywhere, with a wide
variety of insurance choices, liberal paid time off, fantastic family
and educational benefits, a variety of retirement benefits, extensive
recreational facilities, and much more.
Applications consisting of a
cover letter, resume, and the names and contact information of three
professional references should be sent by creating an account and
applying online at http://www.yale.edu/jobs
for immediate consideration - the STARS req ID for this position is
19654BR Please be sure to reference #19654BR in your cover letter.
BACKGROUND CHECK REQUIREMENTS
All external candidates for
employment will be subject to pre-employment background screening for
this position, which may include motor vehicle and credit checks based
on the position description and job requirements. All offers are
contingent on successful completion of a background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
Yale
University is an affirmative action/equal opportunity employer. Yale
values diversity in its faculty, staff, and students and strongly
encourages applications from women and members of underrepresented
minority