Library Manager
New York Public Library
New York City (multiple locations)
The New York Public Library is searching for dynamic candidates for
Library Manager openings in neighborhood branches in Manhattan and the
Bronx. Working with a team of talented staff, the Library Manager is
responsible for providing leadership and supervision for all aspects of
library services in their site, including customer service, collection
management, branch programming, building and strengthening community
relationships and managing and developing staff. It is expected that the
Library Manager will maintain a strong commitment to customer service
in the branch by espousing the idea of a "radical welcome" – one that is
open and respectful to all who pass through our doors. The Library
Manager is also expected to embrace and promote the Library's mission:
Inspire Lifelong Learning, Advance Knowledge and Strengthen Our
Communities.
Job Description
Under the general direction of the Library Network Manager:
- Supervises all aspects of library services at a site
- Develops strategies to enhance the onsite user experience
- Responsible for driving increased circulation and attendance for the site
- Uses statistics and metrics to tailor services and branch staff scheduling to meet local community needs
- Responsible for successful outreach with community organizations, schools, and elected officials
- Responsible for the maintenance and updating of the site collection profile and communicating collection needs to the Collections Strategy Office
- Plans, assigns, directs and coordinates the delivery of services
- Responsible for resolving patron complaints and staff performance issues
- Ensures that staff devotes sufficient time to public service and site hours meet patron requirements
- Collaborates with Library Network Manager, facilities and security administrators, and others to ensure that the site is well-maintained and managed and that technology is operational
- Works with the respective Library Network Manager to deliver relevant community-specific programs
- Ensures site staff participation in relevant and appropriate training programs
- Has final authority for site schedules, money, and timesheets
- Responsible for tracking timing and preparation of staff performance reviews
- Serves as the hiring manager for the site and is responsible for administering personnel actions in Workday
- Performs related duties as required
- Bachelor's degree; or an equivalent combination of education and experience
- Substantial, successfully demonstrated public library experience working in a variety of responsible roles displaying administrative, supervisory, and leadership skills appropriate to the position
- Successfully demonstrated commitment to providing consistent, high-quality public services
- Commitment to diversity and inclusion
- Excellent interpersonal, oral, and written communication skills including the ability to serve as an enthusiastic ambassador for the Library
- Successfully demonstrated experience supervising, training, and mentoring staff
- Demonstrated ability to exercise sound judgment, identify and assess problems and decisively implement appropriate solutions or recommendations
- Ability to work well independently and collaboratively across the Library to get things accomplished
- Successful track record of demonstrating creativity, flexibility, and initiative in accommodating community and staff needs
- Knowledge and understanding of urban library issues, library and information technologies; library policies and procedures
To Apply:
