Knowledge Management Analyst II
Horizon Blue Cross Blue Shield of New Jersey
Description:
Provides support to internal customers for the documentation of policies and procedures as well as reference guides for the Service Division, their vendors and the Enterprise. Attends and facilitates meetings with Service Division or Enterprise SMEs.
Qualifications:
• Key interface between business unit knowledge contributors and KM Core team. Meets with internal clients and provides consulting support for the development of content.
• Writes and edits documentation to support and reflect business needs and objectives of targeted Service Division audience.
• Works directly with knowledge asset owners and SMEs to refine and develop content for publication.
• Facilitates meetings for the gathering and validation of policy and procedural information.
• Investigates and determines recommendations for policies and procedures based on best practices.
• Manages the progress of projects from analysis through implementation.
• Provides input for style guide, standards and templates.
• Monitors content shelf life and communicates with knowledge owners regarding shelf-life issues.
• Reviews industry related newsletters/communications to maintain a thorough knowledge of the health care industry as well as knowledge management.
• Performs other duties assigned by management.
Education:
• Requires High School diploma or equivalent GED.
• Bachelor's degree preferred.
Experience:
• Requires a minimum of two (2) years experience writing policies and procedures.
• Prefers minimum of two (2) years content/knowledge management or instructional design experience
Knowledge:
• Excellent client service focused communication skills, including the ability to communicate with remote locations, external clients, and vendors.
• Demonstrated ability to explain highly technical information to less technical individuals.
• Must have excellent written communication skills (samples must be provided).
• Must be detail oriented with strong follow-up skills.
• Proven time management skills are necessary. Must demonstrate the ability to handle multiple tasks and respond with a sense of urgency as required.
• Demonstrated ability to work in a production focused environment.
• Proven ability to exercise sound judgment and strong creative problem solving skills.
• Requires a strong understanding of Knowledge/Content Management.
• Must be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Word/Excel/Access and email application systems.
• Prefer knowledge of health care industry
Scope of Accountabilities:
• Provides support for the documentation of policies and procedures.
• Multiple line of business/function focus.
• Attends and facilitates meetings with Division or Enterprise.
Internal Relationships:
• Department: Internal Customers (Service Division and Enterprise)
• Job Titles: Up to Director Level
• Purpose: Provides support and coaching to Internal Customers for the documentation of Policies and Procedures as well as reference guides.
External Relationships:
• Vendors that support the Service Division.
• Purpose: Gather information and document policies, procedures and team specifics
To Apply:
https://careers.horizonblue.com/viewjob.html?optlink-view=view-2132&ERFormID=newjoblist&ERFormCode=any
