Client Development Director - Workflow
Thomson Reuters
New York, NY
First-line
manager of Customer Development Managers. Creates customer loyalty,
therefore ensuring revenue retention, contract renewal, product
utilization and upsell opportunities.
Responsibilities
- Cross-Team
Coordination: Ensure the CDM Team is operating within designed
engagement model in regard to renewals and cross-sell opportunities.
- Revenue Retention and Renewal: Oversee team's renewal of assigned contracts and the retention of current customers.
- Key Account Retention: Oversee team's renewal of high-value and strategic renewals with sales team.
- Cross-Sell
Coordination: Oversee team's cross-selling opportunities between
regional sales teams and relationship management team.
- Recruiting and Retention: Increase the maturity and stability of the team through qualified hiring and low attrition.
- Forecasting
and Reporting: Provide timely and accurate retention forecasts and
activity reports to inform strategic decision-making.
We are
the leading source of intelligent information for the world's businesses
and professionals, providing customers with competitive advantage.
Intelligent information is a unique synthesis of human intelligence,
industry expertise and innovative technology that provides
decision-makers with the knowledge to act, enabling them to make better
decisions faster. We deliver this must-have insight to the financial and
risk, legal, tax and accounting, intellectual property and science and
media markets, powered by the world's most trusted news organization.
Required Skills
- People
Management: Demonstrated history of coaching and developing a
relationship management team to strengthen customer relationships.
- Customer Service: 5-7 years experience in customer service and revenue retention environment.
- Independent Worker: Ability to deliver results while working in a highly independent and fast-paced environment.
- Communication: Advanced verbal and written communication skills
At
Thomson Reuters, we believe what we do matters. We are passionate
about our work, inspired by the impact it has on our business and our
customers. As a team, we believe in winning as one - collaborating to
reach shared goals, and developing through challenging and meaningful
experiences. With over 60,000 employees in more than 100 countries, we
work flexibly across boundaries and realize innovations that help shape
industries around the world. Making this happen is a dynamic, evolving
process, and we count on each employee to be a catalyst in driving our
performance - and their own.
As a global business, we rely on
diversity of culture and thought to deliver on our goals. To ensure we
can do that, we seek talented, qualified employees in all our operations
around the world regardless of race, color, sex/gender, including
pregnancy, gender identity and expression, national origin, religion,
sexual orientation, disability, age, marital status, citizen status,
veteran status, or any other protected classification under country or
local law. Thomson Reuters is proud to be an Equal Employment
Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
To Apply:
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