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Saturday, October 26, 2013

F/T - Regional Knowledge Mgr, Gensler (NY)

Regional Knowledge Manager, Gensler – NY

Gensler is seeking a Regional Knowlledge Manager.  Primary responsibilities include collecting, organizing and publishing both quantitative and qualitative project information and metrics gathered from project teams, monitoring the growth, quality and usage of those information resources, and providing training on the use of our web-based knowledge management applications, including the Digital Library.
The Northeast Regional Knowledge Manager will be responsible for project data within Gensler’s Northeast region (New York, Boston, Morristown and Toronto) as well as our three offices in Latin America (San Jose, Costa Rica; Mexico City, Mexico and Sao Paulo, Brazil).
The Knowledge Manager should be extremely well-organized, confident and personable in dealing with all levels of staff, conscientious, detail-oriented and flexible.  Most importantly, he or she must be passionate about knowledge management.

  • Act as an information concierge: a regional one-stop shop for connecting people to relevant and timely project information and the region’s primary contact regarding project metrics, tools and technologies.
  • Own responsibility for the quality and quantity of project data contained in Gensler’s Digital Library and other online resources.
  • Provide seamless communication and information sharing between all teams in the firm, from local project teams to practice areas to design & delivery teams.
  • Implement and manage processes and training so Gensler staff can support their own knowledge management needs on a self-service basis.
  • Collaborate with the Firmwide leadership team to develop long-term knowledge management strategy and identify gaps in our information resources and tools.
  • Ensure continued enhancements of knowledge management processes within the region, continually improving communication among project teams and leadership communities in conjunction with evolving industry trend reports, research and standards.
  • Find and share sources of internal expertise to educate individuals and teams on the latest project trends, statistics and processes.
  • Acquire and deliver client industry trends, both in the marketplace and within Gensler’s experience.
  • Socialize project information internally – using the Gensler intranet, blog postings, etc. – to find and share the region’s latest projects, metrics, client relationships and trends.
  • Participate in monthly teleconferences with the firmwide knowledge management team and other regional knowledge managers.

Required Skills
  • Excellent oral and written communication skills
  • Commitment to client service and quality assurance
  • Excellent interpersonal/organizational skills
  • Strong attention to detail
  • Experience with knowledge management systems and their implementation
  • Strong project management skills
  • 3-8 years of professional experience
Gensler is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, disabled and veterans are encouraged to apply.
To apply: