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Thursday, October 24, 2013

F/T - Knowledge Manager, Oliver Wyman (NY)

Knowledge Manager, Oliver Wyman Group – NY

Oliver Wyman Group is seeking a Knowledge Manager for its Knowledge Services department.  The Knowledge Manager role is part of a team of Knowledge Management specialists supporting the different practices within Oliver Wyman. This position is New York based but the role has global responsibility for two practices: (1) the global wholesale distribution and distributed manufacturing and service provider Practice focusing on areas from marketing and sales strategy, pricing and promotions, sales force effectiveness and customer and channel value and (2) the North America Communications, Media and Technology Practice, and associated interest groups within the Oliver Wyman consulting/Support Professional community.

This role reports directly to the Knowledge Management Team Manager and a high level of direct interaction is expected with the other Knowledge Managers covering the remaining practices within the broader CIVT Practice Group. There will also be co-ordination with the responsible Practice Chiefs of Staff, Practice Managers and practice heads. An important aspect of the role will be to build excellent working relationships with the key practice figures globally.

Areas of Focus:
Global Commercial Effectiveness capabilities, including intersections with:
• Wholesale distribution, distributed manufacturing and services,
• Services, travel & leisure
• Financial Services
• Communications, Media & Technology
• Industrials
• Wholesale distribution, distributed manufacturing and services capabilities globally
• Communications, Media & Technology capabilities for North America

Key responsibilities:
The role of the Knowledge Manager is to act as facilitator in the transfer of intellectual capital across the practices and throughout the company. In this role you will serve as a key resource to Partners to help them be commercially impactful and project teams to be effective and efficient at serving their clients. You will coordinate and manage the capture, classification, storage and sharing of OW’s knowledge base within one or more Practice areas and help develop knowledge products, such as project tools, summaries etc.. You will help manage the Practice Knowledge site on the KM platform to ensure the newest and best-of content and projects are showcased and identify content gaps. You will help identify leading OW experts and may contribute to periodic product or credentials updates. You will work closely with other KMs and the business area leaders to identify cross-practice content priorities, promote IC sharing behaviors, identify blockages, suggest improvements, develop content priorities and plan for annual Practice meetings and overall communications.

Experience required:
  • Undergraduate Degree, preferably MLS or Knowledge Management qualification, but Liberal Arts, Economics/Finance, Journalism, etc. are welcome too
  • 4+ years of relevant KM or Industry experience, or several years of consulting experience
Skills and attributes:
  • English is a must. Other languages are a plus
  • Strong interpersonal skills and client orientation
  • High intellectual curiosity and openness to new ideas
  • Discipline, to understand the value of capturing and disseminating information to grow the knowledge assets of the group, and demonstrated ability to execute (e.g. a new knowledge program, or devise new knowledge harvest or transfer approaches)
  • Strong communication skills – able to deal with colleagues of different experience levels and seniority, keen and able to champion KM in the organization, tactical communication and selling skills to help manage change, able to actively participate in Practice discussions
  • Competent online, research and analytical skills, including ability to create metrics and measure impact
  • Capable of independently pushing work forward and strong teaming skills
  • Understands the competitive environment of the industries/practices served within our consulting business the wider business community
  • Organization, classification and multi-tasking skills with good attention to detail
Technical skills:

Good understanding/power user of all Microsoft Office suite apps, also valued any knowledge of programming or use of any CMS (Content Management System) and or HTML or experience with Database management in any software

To apply: