Essential Functions of the Job:
- Executes the Awareness & Learning global strategy based on community alignment
- Depending on community alignment, leads the development of awareness
and learning programs by establishing strong relationships with
stakeholders and community leaders, e.g., service lines, to ensure that
the functional goals of the team are aligned with the strategic
priorities at the global, Area and local level
- Lead a project team to design and delivers learning and awareness
programs to support the deployment of community and enterprise-wide
knowledge tools and services
- Channels end user feedback to appropriate parts of the Ernst &
Young Knowledge organization, e.g., Navigation, Digital Platforms
- Builds and maintains productive, collaborative relationships within
the global knowledge organization, service line leaders, vendors and
Procurement to understand business drivers, design and deliver programs
of mutual benefit to customers, and to leverage, learn and minimize
redundancies
- Manages competing priorities by effectively using proven management
techniques, such as delegating, conflict resolution, influence or
persuasion
- Assesses impact of activities via measurements and determines trends and future actions as needed
- May be required to perform knowledge navigation
Analytical/Decision Making Responsibilities:
- Accountable for managing, collaborating, influencing and achieving
results across countries and time zones, and with diverse teams and
working styles
- Successfully juggles competing priorities, multiple projects and stakeholders with varying perspectives
- Demonstrates ability to influence senior stakeholders
- Adapts to constantly changing work requirements while assimilating new information, analyzing it and effectively applying it
- Takes initiative and is proactive in a fast-paced and highly challenging environment
- Thinks globally, implements regionally (Areas) and acts locally
- Quickly defines problems, collects input, conducts assessments, draws conclusions and problem-solves
- Must be adept at managing conflict toward resolution
- Willing to challenge status quo using diplomacy as required
- Interprets policy to manage risk with regard to intellectual capital and knowledge-sharing
- Applies appropriate use of Ernst & Young branding, positioning and visual identity
- Determines what change management techniques are most appropriate for the customer and outcome desired
Supervision Responsibilities:
- Manages project teams across the global knowledge organization
- Proven management (virtual or in-person) skills
Education:
- Bachelors degree in a related discipline or equivalent work experience
Experience:
- Three years or more experience in a knowledge, training or communications role with a proven track record
- Insights gained through participating in change management programs
- Experience working in a professional services environment preferred
- Experience developing learning and awareness programs
Knowledge and Skills Requirements:
- Strong understanding of the Ernst & Young go-to-market strategy
- Language and market knowledge
- Strong experience in creating learning and development programs using innovative solutions
- Experience with online research databases and websites, business information tools and corporate intranets
- Excellent interpersonal, presentation, verbal and written communications skills
- Demonstrates lateral-thinking skills
- Strong networking and relationship-building skills
- Demonstrates ability to interface with key stakeholders
- Experience in coaching, mentoring, negotiating and listening skills
- Strong project management skills
- Understanding of change management principles and concepts
- Proficient in MS Office and internet; Lotus Notes strongly preferred
Other Requirements:
- Willingness to travel globally
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