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Available Positions

Monday, September 14, 2009

F/T - Web Content Manager - Queens Public Library

Web Content Manager


The Queens Library has an exciting opportunity for a tech savvy Web Development/ Marketing professional to design, build and implement new Web pages and sites. The Web Content Manager will provide and maintain content for Marketing web pages and liaison with Business Enterprise Systems team. Oversee other QL content providers to insure that content are correct and up-to-date. Performs day-to-day administration of the organization’s Web portfolio using a variety of Web development tools as required. Participate in setting organizational Web development strategy. Identify, recommend, and prioritize new Web features and applications in conjunction with business leaders and department managers. Oversee Web development projects, including intranets and extranets. Develop content and document Web applications using appropriate editors. Diagnose and troubleshoot problems with existing Web applications and sites. Work with the team to design, develop, and update databases as they relate to Web applications. Conduct research into current and emerging Web technologies, website usage patterns and issues in support of Web development efforts. Creates original content and has knowledge of graphic design, custom web design & programming as applicable for all Queens Library web sites. Addresses functionality complaints and attempts resolution/escalates non-resolvable problem. Documents work requests by asking the Helpdesk Team to log support tickets in Remedy. Assigns unassigned tickets to self as needed. Reviews status of tickets and reports on status of work on a monthly basis. Works with peers and key other agency partners in the development/creation/ distribution of a variety of marketing communication materials including advertising campaigns, collateral materials, promotion materials, publications, etc. Completes other duties and provides reports as assigned.


Bachelor degree in Computer Science, Art, Marketing, or equivalent requisite education and work experience is required. Must have 2-5 years work experience in web content management and design. Must have working knowledge of HTML, Cascading Style Sheets (CSS), Adobe Dreamweaver CS3, Flash CS3, Swish Max, PHP, MY SQL, UNIX, Microsoft SharePoint and Content Management Systems. Must be able to make decisions and use authority based on department determined business process needs, assesses configuration options, options for custom code, and implements content changes. Must possess the ability to develop, evaluate and execute implementation plans by defining scope, objectives and deliverables. Ability to communicate at all levels including executive management. Strong organizational skills and the ability to troubleshoot complex problems.

One of New York City's three public library systems, Queens Library has been the highest circulating library in the U.S. for more than a decade, serving a population of 2 million in one of the nation's most ethnically diverse counties. The Queens library system, consists of sixty-two community libraries and a Central/Corporate Library. The Queens Library system is well recognized for its innovative advances in technology, community programs and services.

Please send your resume and cover letter to and reference “EX_Web Content Manager” in the subject line. Resumes will only be accepted by email.

The Queens Library is an Equal Opportunity Employer.