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Available Positions

Saturday, April 20, 2013

F/T - KM for Finance and Risk and Insurance Practices - Oliver Wyman (NY)

Knowledge Manager for Finance and Risk and Insurance practices
Marsh and McLennan Companies - New York, NY

Information Resources

Key role/Responsibilities

The F and R/Insurance Knowledge Manager role is part of a team of Knowledge Management specialists supporting the different practices within Oliver Wyman. This position is New York based but the role has global responsibility – supporting the global Fand R and Insurance practices and associated interest groups within the Oliver Wyman consulting/Support Professional community.

This role reports directly to the Knowledge Management Team Manager for Financial Services and a high level of direct interaction is expected with the other Knowledge Managers covering the Insurance and F and R practices. There will also be co-ordination with the F and R and Insurance Chiefs of Staff, Practice Managers and Practice heads on the operations and content connectivity side. An important aspect of the role will be to build excellent working relationships with the key practice figures globally but with a particular emphasis on those in the North American region.

The purpose of this role is to shape, develop and facilitate knowledge creation, codification and sharing across the business (e.g. developing content management tools, cultivating human networks and informal knowledge transfer, practice focused research and analysis to support IC generation and advisory services). The aim of the Knowledge Manager is to develop and promote tools and processes which increase the development and capture of best-of content, overall information flow and best practice sharing within the practice and across the firm.

Role Description

Finance and Risk (F&R) and Insurance are specialised practices within the Oliver Wyman consulting business. F&R provides leading financial institutions with custom solutions covering all aspects of risk management, including its application to financial management. Key themes include risk, capital and performance management, capital and balance sheet management, risk governance and regulatory changes, and risk technology capabilities.

The Insurance practice encompasses Insurers/Bancassurers/Reinsurers and associated businesses. Key themes focus on performance management, distribution, products, customers, risk management and measurement and overall operating effectiveness.

The role of the Knowledge Manager is to act as facilitator in the transfer of intellectual capital across the practices and throughout the company. Responsibilities can include a combination of the following:

Knowledge Management

– project tracking, intellectual capital capture and dissemination, knowledge systems maintenance and development, promoting and training consultants in proper use of knowledge tools and appropriate knowledge sharing, expert/expertise tracking

Data Management

– working with frequently used external data sets and client data, managing models and internal benchmarks

Knowledge advisory and harvesting

– The Knowledge Manager is an enabler within the business supporting internal clients in the use and distribution of internally generated IC and practice specific tools. Promoting the message that information sharing behaviours are actively encouraged and rewarded within OW

Specialist Research & IC development

– for both client work and Business Development/Marketing, supporting client proposals, internal IC generation, production of Current Awareness bulletins etc


– Working with practice models, proprietary data sets and industry analysis


Candidate Specification

  • Educated to Degree level – ideally with an MLS (or equivalent) and/or accredited Knowledge Management qualification
  • A high level of intellectual curiosity and open to new ideas– interested in solving business issues and exploring current and upcoming business/industry and KM problems Discipline, to understand the value of capturing and disseminating information to grow the knowledge assets of the group, and demonstrated ability to execute (e.g. a new knowledge program, or devise new knowledge harvest or transfer approaches)
  • Understanding the competitive environment and the place of F&R and Insurance within our consulting business and the wider business community
  • Top flight communication skills – able to deal with colleagues of different experience levels and seniority, keen and able to champion KM in the organization, tactical communication and selling skills to help manage change
  • Competent online, research and analytical skills, including ability to create metrics and measure impact
  • Technology skills (e.g. Microsoft Office suite, Sharepoint etc.)
  • Ability in languages other than English an advantage
  • Willingness to act as an internal advisor
  • Knowledge of Financial Services is a prerequisite for this role
  • KM or relevant Industry experience in similar professional services environment preferred
  • Capable of independently pushing work forward and strong teaming skill 
To Apply: