Client Account Specialist
Infotrieve
is a global leader in information services and content management
technology for businesses. For more than 20 years we have been
providing corporate information centers, R&D facilities, and legal,
business affairs and product professionals in more than half the Fortune
500 with a broad array of software solutions and services.
Position Overview
We
are seeking a Client Account Specialist with a wide-ranging knowledge
of Internet technology and PCs, and a strong desire to provide
outstanding client support to our top-notch blue chip client base. You
will utilize your strong communication and superior problem solving
skills to quickly and accurately respond to a wide variety of client
inquiries, from librarians to information professionals. You will
support our web-based software suite of full range content management
and document delivery solutions and our cutting edge technology such as
our Mobile Library iPad application.
This
is a great opportunity for a self motivated recent college graduate or
early career professional with an aptitude for technology and a strong
desire to work with both leading edge software and some of the most
highly respected companies from a variety of industries. This position
is located in our Wilton, CT office, and reports to our Client Services
Manager.
Responsibilities
· Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives
· Provide general advice and guidance to customers
· Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary
· Maintain
on-going technical expertise of Infotrieve software services and act
as a technical resource globally to the Operations, Customer Service,
and Implementation teams
· Confirm customer understanding of the solution and provide additional customer education and training as needed
· Provide solutions to better serve the customer and/or improve productivity
· Recognize, document, and inform the manager regarding trends in customer calls and emails
· Coordinate projects and implement large account updates
Requirements
· Bachelors degree with strong academic performance required
· High-level of computer literacy, including proficiency in web-based software applications
· Extraordinary
attention to detail and follow through along with the ability to work
under tight pressure and multitask on a regular basis
· Strong aptitude for problem solving and exploring and learning new technology - - solutions oriented
· Ability to consistently address complex client needs while demonstrating innovation and sound judgment in decision making
· Self-directed and motivated with ability to work independently as well as collaboratively in a team environment
· Excellent
verbal and written communication skills; impressive telephone etiquette
and the ability to elicit callers’ needs with speed and confidence,
while also exhibiting composure and politeness.
· Proficiency with Microsoft Word and Excel
How to Apply
· Please include salary requirements with your resume and send to careers@infotrieve.com
· To learn more about Infotrieve, please visit www.infotrieve.com.
