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Wednesday, March 13, 2013

F/T - Client Acct Specialist - Infotrieve post (CT)

Client Account Specialist
Infotrieve is a global leader in information services and content management technology for businesses.  For more than 20 years we have been providing corporate information centers, R&D facilities, and legal, business affairs and product professionals in more than half the Fortune 500 with a broad array of software solutions and services.
Position Overview
We are seeking a Client Account Specialist with a wide-ranging knowledge of Internet technology and PCs, and a strong desire to provide outstanding client support to our top-notch blue chip client base.  You will utilize your strong communication and superior problem solving skills to quickly and accurately respond to a wide variety of client inquiries, from librarians to information professionals.  You will support our web-based software suite of full range content management and document delivery solutions and our cutting edge technology such as our Mobile Library iPad application. 
This is a great opportunity for a self motivated recent college graduate or early career professional with an aptitude for technology and a strong desire to work with both leading edge software and some of the most highly respected companies from a variety of industries.  This position is located in our Wilton, CT office, and reports to our Client Services Manager. 
·         Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives
·         Provide general advice and guidance to customers
·         Research, troubleshoot,  diagnose, and resolve reported issues or escalate to the Development team as necessary
·         Maintain on-going technical expertise of Infotrieve software services  and act as a technical resource globally to the Operations, Customer Service, and Implementation teams
·         Confirm customer understanding of the solution and provide additional customer education and training as needed
·         Provide solutions to better serve the customer and/or improve productivity
·         Recognize, document, and inform the manager regarding trends in customer calls and emails
·         Coordinate projects  and  implement large account updates
·         Bachelors degree with strong academic performance required
·         High-level of computer literacy, including proficiency in web-based software applications
·         Extraordinary attention to detail and follow through along with the ability to work under tight pressure and multitask on a regular basis
·         Strong aptitude for problem solving and exploring and learning new technology - - solutions oriented
·         Ability to consistently  address complex client needs while demonstrating innovation and sound judgment in decision making
·         Self-directed and motivated with ability to work independently as well as collaboratively in a team environment
·         Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness. 
·         Proficiency with Microsoft Word and Excel

How to Apply
·         Please include salary requirements with your resume and send to
·         To learn more about Infotrieve, please visit