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Friday, January 30, 2015

Knowledge Manager, BDO USA (NY)

Knowledge Manager, BDO USA – NY

The main function of the knowledge sharing position would be to help champion organization-wide knowledge sharing, so that the organization’s know-how, information, and experience is shared effectively and efficiently within BDO Consulting, the broader BDO community, and (as appropriate) externally with clients, partners, and stakeholders.
Promote knowledge sharing through the organization’s operational business processes and systems by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate the seamless exchange of information;
- Acquire and manage a broad array of internal knowledge content; perform knowledge assessment and identify and fill knowledge gaps by soliciting and collecting high value/quality content;
- Promote collaboration and the use of collaborative tools to facilitate sharing of ideas and work among internal teams and external partners;
- Provide support for the establishment and nurturing of communities of practices and promote and leverage innovative solutions to knowledge sharing;
- Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities;
- Disseminate information about the organization’s knowledge sharing program to internal and external audiences;
- Ensure content on the various BDO platforms and sites align with brand and knowledge guidelines;
- Assists in the development of processes and tools needed to deliver training resources, including on-line training, live meetings, use of firm resources and packaged training kits;
- Designs, develops, and manages deployment of communications and awareness programs related to practice aids, training knowledge sources and relevant tools;
- Works with senior division leadership to identify issues/hot topics/trends that can be shared and developed into new knowledge approaches/service offerings to benefit a broader audience
- Bachelor’s degree required, preferred majors would be in Business, Management Information Systems, Library Science, Journalism, or Communications
- Seven or more years in Knowledge Management functions required
- Preferred industries are: Professional Services, Consulting, Banking and Finance, or Public Accounting
- Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools, and Microsoft Office; experience with SharePoint required
Other Knowledge, Skills & Abilities:
- Excellent organizational, problem solving and project management skills, with ability to effectively structure ambiguity
- Proven ability to multi-task while working independently or within a group environment
- Ability to interact effectively with people at all organizational levels of the firm
- Candidate should be adaptive and flexible as conditions change, and have experience working as a change agent to influence others
- Excellent oral and written communication skills
- Capacity to build and maintain strong relationships with internal and client personnel
- Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel
- Strong analytical and research skills
- Executive presence and ability to act as primary contact on assigned engagements