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Friday, July 25, 2014

Knowledge Manager, Deloitte (NY)

Knowledge Manager – Integrated Market Offerings, Deloitte – NY

Deloitte US Knowledge Services organization (USKS) is initiating a recruiting process for a knowledge manager to support the Integrated Marketing Offering (IMO) program. The IMO Program includes services created to ensure Deloitte realizes its full potential as the single firm to deliver innovative, cross-functional solutions to complex business issues.  Our multi-function approach helps to position our clients to compete effectively in a complex and changing business environment.

This Knowledge Manager role will provide support the IMO program by building and executing a knowledge management plan in support of program goals around marketing and client service activities.  This position will coordinate and team with USKS and IMO leaders to develop tools and processes that enable knowledge sharing.
Major roles and responsibilities include:
  • Understand objectives of the IMO program, and develop KM Strategies to support those objective, both near and longer-term
  • Build collaboration and community – through promotion, training, communications and web strategy
  • Acquire and manage a broad array of internal knowledge content; perform knowledge assessment and identify and fill knowledge gaps by soliciting and collecting high value/quality content.
  • Proactively identify practitioner needs for information; support marketing, internal communications, PR, client service, and training needs for each program
  • Act as a source matter specialist in responding to practitioner requests for assistance, either by identifying content or making appropriate connections
  • Manage and develop aligned India-based Knowledge Analysts
Qualifications and Requirements:
  • 5-8 plus years of prior relevant experience in a professional services environment
  • Candidate will have a Bachelor’s degree in Business, Management Information Systems, Library Sciences, Journalism and/or Communications
  • Ideal candidate will be an experienced, creative, independent thinker who has excellent research, analytical, collaborative and strategic skills; critical thinking and proactive problem solving abilities, coupled with extremely strong verbal and written communication and relationship-building skills
  • Candidate will have proven project management experience with ability to manage multiple simultaneous projects, cross-functional stakeholders and remote teams
  • Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools, plus computer skills (Microsoft Office); SharePoint experience a plus
  • Candidate should also be adaptive and flexible as conditions change and have experience working as a change agent to influence others 
To apply: