Global Knowledge Manager, Cohn & Wolfe – NY
The Global Knowledge Manager plays a crucial role in resource optimization at Cohn & Wolfe,one of the world’s leading agencies. Working with teams around the globe, this individual ensures that recent winning pitches are available for quick reference & inspiration and that the best, company-approved answers to the most frequently asked questions in RFIs and RFPs are easily accessible.
Responsibilities (including but not limited to):
- Maintain metadata and file structure for a new, web-based global knowledge management tool
- Create descriptive records for new documents, uploads and applies appropriate metadata
- Extract the best, company-approved answers to the most frequently asked questions in RFIs and RFPs, organizes them and uploads them to the site to ensure quick, easy access
- Update the statistics & facts on the site on a quarterly/annual basis
- Update documentation and user guides to the site
- Add new members to the new business site, maintain member’s mailing list, and send out welcome email and user guide
- Conduct orientation and training sessions – in-person and via WebEx/LiveMeeting
- Respond to request for information providing ad-hoc guidance to finding documents & information on the site
- Participate in global and regional new business meetings and provides information & assistance when needed
- Bachelors or Masters in Library Science or equivalent
- 4-10 years of relevant experience in asset organization and research (advertising, marketing, communications, market research) is preferred
- Exceptional with collaboration, teamwork and autonomy
- Comfortable working horizontally across different categories, clients, and internal teams
- Proficiency with Microsoft Word, PowerPoint, Excel as well as HTML editing
Cohn & Wolfe is an Equal Opportunity Employer.
