Access Services Librarian, Mt. Sinai (NY)

Access Services Librarian – Entry level, Levy Library - Icahn School of Medicine of Mt. Sinai

To apply for this position, please email CV and cover letter to Robin O'Hanlon robin.ohanlon@mssm.edu

MLIS students and recent MLIS graduates are encouraged to apply.

Summary

Incumbent performs process duties related to conducting entry-level professional librarian activities. Under the direction of the Public Services Manager, manages the day-to-day operations of functional areas within the Access Services unit (i.e., Circulation, Interlibrary Loan, Stacks Maintenance, Course Reserves), aligning its vision, goals, objectives, policies and procedures with those of the Academic Informatics & Technology department and the Levy Library. The Access Services Librarian has responsibility and accountability for providing planning and direction to multiple functional areas within the department, with an emphasis on ensuring quality service for patrons. Participates in the development, recommendation and administration of division policies, procedures and processes.

Primary duties

·       Supervises day-to-day operations of the Circulation Desk, which includes opening the library, overseeing daily circulation functions, handling emergency situations, and maintaining library equipment. ·       Continually seeks new ways to improve efficiency and customer service at the Circulation Desk. ·       Coordinates daily workflow of services provided at the circulation desk and communicates effectively with co-workers to insure a smooth transition between shifts.  ·       May rotate through various public services departments in a learning/support role, as interest and department needs direct. May do special library projects in support of Library services. Develops, recommends and administers policies, procedures and processes in support of the Access Services unit operations in collaboration with managers of multiple divisions; implements and monitors compliance with approved policies, procedures and processes. Efficiently refers library patrons to the appropriate individual, group, or resource. ·       Supervises Library Assistants and supports them as necessary. ·       Participates in scheduling of Library Assistants and ensures adequate circulation desk coverage. ·       Prepares, maintains, and updates training manuals and materials. ·       Collects and analyzes statistics related to circulation activities; generates reports. Ensures circulation statistics (i.e., gate count, library space use) are consistently and accurately recorded. ·       Troubleshoots library equipment issues (i.e., printers, copiers, scanners). ·       Troubleshoots basic desktop computer issues. Maintains inventory of circulation desk and emergency cabinet supplies. Plans, prioritizes and recommends supplies and equipment. Acts as arbitrator for individual patron complaints or concerns regarding Access Services. Serves as primary contact for building management issues by submitting Facilities work orders, conducting regular walking rounds of the building, and communicating with Mount Sinai Security regarding other security issues. Assists with Emergency/Disaster Preparedness planning and initiatives. ·       Participates on Library working groups/committees.

Education

Minimum: some course work in MS Library Science degree from a college or university accredited by the American Library Association (ALA).

Previous Experience

·       Demonstrated library science principles and practices; library integrated library systems, and interlibrary loan systems. ·       Skills in developing, implementing, and monitoring policies, procedures, and work flows. ·       Skills in utilizing computer technology used for communication, data gathering and reporting. ·       Demonstrated commitment to service for students, staff and faculty and willingness to actively collaborate with colleagues in the Library and across the campus community. ·       Proven ability to communicate effectively through oral and written media. ·       Demonstrated strong customer service skills. ·       Demonstrated problem-solving skills and ability to quickly learn new skills.  ·       Experience with integrated library systems and interlibrary loan systems. ·       Demonstrated ability to work creatively, collaboratively, and effectively both as a team member and independently.

To learn more about Levy Library, visit our website - http://icahn.mssm.edu/about/ait/levy-library

Anticipated start date: September 2016