Responsibilities
Reporting to the Supervising Librarian for Services, Programs, and Outreach:
- Develops innovative services for readers 18 and under who have difficulty reading standard printed materials
- Develops partnerships with organizations, agencies and schools that work with current and potential users of the National Library Service (NLS) to increase awareness of services, programs, and collections
- Provides reader advisory and registration assistance to users of all ages in person at public service desks, over the telephone, and online via email and social media platforms
- Coordinates, delivers, and reports on public programs for all ages
- Participates in designing and implementing new services and/or process improvements to existing services
- Develops strategies to enhance the user experience
- Produces and edits content for the Andrew Heiskell Library’s social media accounts, blog, and quarterly newsletter NewsLion
- Instructs patrons in the use of library and assistive technology
- Troubleshoots patron computer and download issues
- Selects quantities of NLS materials for children and teens, and performs subject cataloging for the materials
- Directs staff and resolves issues in the absence of supervisors
- Travels to promote library services in New York City as necessary
- Performs related duties as required
Qualifications
- ALA-accredited Master’s degree in Library and Information Studies
- Demonstrated customer service skills, including the ability to work patiently, thoroughly, and accurately with patrons who may need extended assistance
- Excellent interpersonal, oral, and written communication skills, including the ability to deliver effective presentations to the public
- Successful track record of demonstrating creativity, flexibility, and initiative in accommodating community and staff needs
- Demonstrated ability to plan and deliver a diverse program of activities
- Successfully demonstrated problem solving skills and the ability to exercise good judgment
- Excellent computer skills, including Microsoft Office and web proficiency, with experience using social media sites and the ability to learn new technologies
- Experience working with the visually impaired preferred
- Knowledge of literature for children and teens preferred
- Experience utilizing Keystone Library Automation System (KLAS) preferred
- Knowledge of Spanish and/or Russian preferred
To apply: https://jobs-nypl.icims.com/jobs/6523/job
