General Librarian
(Multiple Locations Available)
Queens Public Library is a national and international leader
in the delivery of public library service. We transform lives by cultivating
personal and intellectual growth and by building strong communities. Queens Public
Library welcomes innovators and leaders to contribute to a long history and
dynamic future of offering pioneering programs and services to the most diverse
county in the United States.
Queens Public Library is a private, non-profit corporation
with 1,700 employees serving 65 locations. Under the direct supervision of the
Assistant Community Library Manager (ACLM), the General Librarian works as part
of a Community Library team to welcome and engage all customers in the
Library’s services, collections, and programs. Supports the Library’s mission,
values and overall Strategic Plan. Provides professional library service
including but not limited to reference, bibliographic instruction, Readers’
Advisory, and community referrals. Develops and maintains general collections
based on community needs and interests. Responsible for creating and providing
programs and performing outreach. Provides assistance to customers in the use
of service check in/out and multi-functional devices. Provides excellent customer
and library service to the diverse communities of Queens.
● Performs excellent
internal and external customer service and library service in response to the
information needs of the Library’s users and the overall community.
● Provides reference, referrals and Readers’ Advisory
services for all age groups. Assists customers in the use of print and
electronic resources. Answers correspondence and inquiries on special reference
subjects. Conducts reference interviews.
● Conducts training sessions for the public in the use of
the library Online Public Access Catalogue (OPAC), the internet and various
databases.
● Recommends and refers customers to alternative sources of
information, both internal and external to the Library.
● Processes reserves and inter loan requests.
● Assists with circulation, and fines and fees as necessary.
● Monitors the public service floor and engages customers.
● Performs collection development with an emphasis on
developing quality materials, including selecting and ordering materials.
Evaluates and processes book donations.
● Determines the usage patterns of collections by assessing
the frequency of circulation, the physical condition of materials and other
criteria. Weeds materials according to standard library de-selection criteria.
● Ensures that collections are current and meets the
public’s needs.
● Ensures that specialized collections reflect the subject
matter knowledge and use of specialized bibliographies.
● Ensures that discards, recommendations and orders for
collection development are relevant.
● Submits clear and informative reviews on schedule.
● Ensures that collections are regularly weeded and kept in
good condition.
● Ensures that collections are merchandized according to
Library guidelines, as applicable.
● Collaborates with the ACLM and the Programs and Services
Department to develop, deliver and evaluate a variety of innovative programs
that meet the community’s evolving needs, such as book discussions, author
talks, technology classes, and arts and wellness activities.
● Performs outreach to community organizations informing
them of the Library’s services and to develop partnerships for collaboration.
● Promotes print and virtual library collections, programs
and services to the public.
● Acts as a resource in training and knowledge development
to team members.
● Creates opportunities for all customers to contribute to
the Library through venues such as volunteering, social media postings, blogs,
book clubs, etc.
● May contribute content for social media platforms, such as
Library blogs, Facebook, Twitter, etc.
● May perform one or
more of the following duties: compile bibliographies and develop library user
guides both in print and electronic formats.
● Submits incident reports as directed.
● Participates in trainings as required.
● In the absence of the Community Library Manager and
Assistant Community Library Manager, may serve as the Librarian in charge,
which includes serving as a primary contact for customer issues/conflict
resolution and escalating issues to supervisor when necessary, and performing
other supervisory duties.
● May volunteer to supervise hourly rates and volunteers.
● Performs other duties as assigned.
The schedule for this position will include Saturdays and evenings.
REQUIRED QUALIFICATIONS:
● MLS/MLIS degree from an ALA-accredited library school.
● New York State Public Librarian’s Certificate.
● Must have the ability to work with a diverse population
and effectively provide customer service to a large number of customers
simultaneously.
● Must be proficient with using Microsoft Office, internet
searching/technology, personal computers, and other related technology skills.
● Must possess excellent interpersonal, written and verbal
communication skills.
● Must work successfully in a team environment.
● Demonstrated enthusiasm for customer and public service.
PREFERRED
QUALIFICATIONS:
● Public Library experience.
● Fluency with languages other than English.
TO APPLY: Please send your resume and cover letter to QLcareers@queenslibrary.org and reference
“General Librarian – EXTERNAL” in
the subject line of the email. Resumes will only be accepted by email.
The Queens Public
Library is an Equal Opportunity Employer.
