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Monday, November 23, 2015

F/T - User Services Associate, Intelligize (NY)

User Services Associate, Intelligize (NY)

Company: Intelligize, Inc.

About: The Intelligize system is a web-based services platform that enables law firms, accounting firms, corporations, and others to more efficiently research, prepare, and draft SEC filings, corporate transactions, and various other agreements.

Title: User Services Associate (New York, NY)

Job Description:

As part of the Account Management team, the User Services Associate will perform the necessary everyday functions to ensure that Intelligize users have the most effective, consistent, and perpetually improving access experience with our platform.  The position will also equip the right candidate with the tools and knowledge to eventually move into a full User Services Manager role; increasing their responsibility to, and presence within, our client base.

Job Duties:

-       Data management and quality control as it relates to customer/user information in both Intelligize and our CRM system.
-       Maintaining the most current and accurate records relative to personnel within assigned accounts.
-       Assembling periodic reports on a variety of topics that will be shared with clients.
-       Assisting in coordination of proper communications between the User Services Managers and the client base as needed.

Job Requirements:

-       Bachelor’s degree required.
-       Highly organized and detail oriented.
-       Ability to manage/complete tasks in a timely manner.
-       Strong interpersonal skills; excelling in a team environment is a must.
-       Willingness to learn new facets of the market space and participate in the advancement of both the team and the company as a whole.

Ideal qualities for advancement:

-       Experience with/interest in, all manner of SEC (Securities and Exchange Commission) documents and procedures.
-       Excellent ability/willingness to provide instruction and assistance to users during their research processes at all organizational levels.
-       Demonstrated grasp of Intelligize products and services at a “matter expert” level.

-       Advanced degree in library/information science (or related) is not required but encouraged.

To Apply: Email resume and cover letter to Chris Walunas, User Services Manager at