The Access Services Coordinator at Hunter College Libraries supports the mission and vision of the Libraries by maintaining destinations where visitors can connect to services, programs, and/or materials in ways that meet their needs. The Access Services Coordinator provides a consistent quality of customer experience in core library services on the phone, in person and/or on the web. Supervises staff under their area of responsibility. Supervises access to resources, including the physical and virtual resources of the system. The Access Services Coordinator reports to the Interim Chief Librarian.
• CUSTOMER SERVICE :
-Coordinates access and maintenance of library resources, including physical and virtual, so that residents have equitable opportunities to use the library facilities and resources.
- Assists in planning and implementing quality assurance methods in the libraries.
-Assesses customer needs through discussion with patrons; make recommendations about effective use of department resources and services to meet customer needs.
-Builds and maintains positive working relationships with co-workers, other employees and the public using principles of good customer service.
-Collaborates with IT support staff, librarians and other staff members to assist in developing information service strategies and initiatives that maintain a high level of patron satisfaction with on-site and digital technology resources.
• LIBRARY SERVICE:
-Participates in department governance and other policy-setting activities.
-Collaborates with personnel across service areas to accomplish goals and objectives.
-Exercises individual judgement to resolve service issues at point of need.
-Applies input from community for implementing services.
-Maintains current knowledge of trends in libraries and related fields to suggest new services for development and implementation system-wide.
• FISCAL and MANAGERIAL RESPONSIBILITY:
-Assist in budget priorities regarding assigned area; prepare budget reports; administer, coordinate, monitor and control expenditures and budget for collection development, programs, marketing and advertising.
-Supervises and trains lower level staff, student employees, volunteers, and/or interns, as appropriate.
- Makes recommendations for routine personnel matters affecting personnel, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action.
-Conducts routine assessments of an employee's performance in area of responsibility and communicates short and long-term goals and objectives.
-Instructs and advises as appropriate, and resolves problems as non-routine situations arise.
-Collects and maintains personnel records and reports as required by the Chief Librarian.
-Interprets, applies and explains Library procedures and policies as directed.
QUALIFICATIONS
Bachelor's Degree is required.
Vaccine Requirement:
Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.
CUNY TITLE OVERVIEW
Assists with Library operations and provides excellent service to Library users.
Coordinates with faculty, students, and librarians to ensure needed materials are accessible on a timely basis
Provides general information in the use of library resources and services
Keeps records of library transactions and generates reports on usage
Exercises sound judgment in enforcing library policies and procedures
May perform and/or supervise daily operations of a service unit such as the Reserve Desk
May assist with digital resource management, acquisitions, and updating Library web pages
Performs related duties as assigned.
CUNY TITLE
Assistant to HEO
FLSA
Non-exempt
COMPENSATION AND BENEFITS
Salary commensurate with education and experience within approved salary range: of $43,520 - $73,638.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment . To search for this vacancy, click on SEARCH ALL POSTINGS and in SEARCH JOBS field, enter the Job Opening ID number 24832 .
Click on the "APPLY NOW" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account.
Please have your documents available to attach into the application before you begin. Note, the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï , –, _ or ç)).
Incomplete applications will not be considered.
Please include:
Cover Letter and/ or Statement of scholarly interests
Curriculum Vitae/ Resume
Names and contact information of 3 references
Upload all documents as ONE single file-- PDF format preferred.
CLOSING DATE
The search will remain open until the position is filled. The committee will begin reviewing complete applications on August 9, 2022. Applications submitted after the deadline will only be considered if the position/s remain open after initial round.
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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