Ropes & Gray is seeking a Senior Knowledge Management Business Analyst. This position will be located in either its NY or Boston office.
JOB SUMMARY:
Responsible for gathering, analyzing and documenting business and functional requirements for custom KM applications. Incumbent will be proficient at conducting stakeholder interviews, evaluating business processes, developing detailed current and future state analyses and workflows, developing use cases to fully document user needs and writing clear, specific requirements documentation. The Sr. KM Business Analyst will also develop and maintain personas for the different groups who use KM solutions to ensure that we have a shared understanding of how different roles use information from various systems in their day to day work. The senior analyst will work closely with our product managers, UX strategist and application developers to ensure that KM solutions are developed to provide business users with well-designed solutions.
ESSENTIAL FUNCTIONS:
- Work with business stakeholders to understand their methods of working. Analyze root cause of the problem or issue that requires resolution, assess and prioritize competing business needs and translate these business needs into formal requirements.
- Develop detailed requirements documentation including current state & gap analysis, functional specifications, detailed use cases, well-defined user roles/permissions, detailed workflows, and environmental/system requirements.
- Develop and maintain detailed personas for each role that uses KM solutions to provide the necessary business context for the UX strategist and development team.
- Conduct formal requirement reviews with project team including UX strategist, product managers and application developers.Provide guidance, seek clarification from stakeholders and provide updates throughout the design, development and testing phases of projects.
- Document post-production enhancements and change requests and work with product manager to prioritize and schedule their implementation. Ensure issues are identified, tracked, reported on and resolved in a timely manner. Communicate needed changes to product managers and development team.
- May perform quality assurance testing, design and execute test scripts and test scenarios.
- Performs other work-related duties as assigned.
- Bachelor's degree in computer science, information science or related field.
- Minimum 7 years of experience as business analyst for custom application development work using both Agile and Waterfall approaches.
- Strong experience in business analysis techniques such as gathering requirements through interviews, workshops or modeling processes and use cases.
- Expert at writing detailed, actionable requirements and functional specifications.
- Proficient in documenting use cases and process flow diagrams.
- Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills.
- Ability to quickly develop an understanding of the overall business and technical contexts. Must be able to see big picture and understand how new requests could leverage or integrate with existing tools and technologies.
- Must have excellent interpersonal & communication skills, demonstrated technical writing skills. Must be able to explain complex concepts and provide clear instructions and effectively collaborate with technical and non-technical teams.
- Solid understanding of software development principles and concepts
- Working knowledge of relational databases, data-centric algorithms and/or rule based systems is important
- Working knowledge of web-based search technology and prior experience with search-based applications is helpful.
- Law firm and/or professional services experience. Understanding of knowledge management principles helpful.
- Must be a strong self-starter and a team player
- Experience testing/QA of applications is important. Experience with HP ALM Quality Center desired.
- Ability to organize, plan and carry out multiple projects simultaneously.
Normal office environment and schedule. Must be able to travel to other offices as needed.
To read full posting and apply, visit RopesGray.com.
