Senior Customer Success Manager – Intelligize and Lexis Securities Mosaic
The Senior Customer Success Manager
works with the Manager of Customer Success to develop on-boarding for
new hires, repeatable processes to create overall team efficiency, act
as liaison with Product, Sales, Marketing and Research on new
product releases and sales programs. Assists Customer Success Managers
in developing soft account management skills to training script. Provide
product training to key customers.
Qualifications:
- 3+ years’ experience in customer/client training or 6 years’ experience training customers (preferably with complex legal solutions)
- Familiarity with Legal sector as a client preferred
- Strong verbal and written communication skills, including the ability to present to an executive-level audience
- Domain expertise in legal processes preferred. Knowledge of securities/capital markets procedures and forms is preferred
- Adept understanding of law firm and in-house operations and trends affecting the legal marketplace is a plus
- Ability to troubleshoot and resolve service related issues
- Excellent communication and presentation skills
- Strong organizational skills and problem solving
Send cover letter and resume to Sean Coleman at
scoleman@intelligize.com.
LexisNexis Legal & Professional (www.lexisnexis.com)
is a leading global provider of content and technology solutions that
enable professionals in legal, corporate, tax, government,
academic and non-profit organizations to make informed decisions and
achieve better business outcomes. As a digital pioneer, the company was
the first to bring legal and business information online with its Lexis
and Nexis services. Today, LexisNexis Legal
& Professional harnesses leading-edge technology and world-class
content, to help professionals work in faster, easier and more effective
ways. Through close collaboration with its customers, the company
ensures organizations can leverage its solutions to
reduce risk, improve productivity, increase profitability and grow
their business. Part of RELX Group plc, LexisNexis Legal &
Professional serves customers in more than 100 countries with 10,000
employees worldwide.
