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Available Positions

Tuesday, March 15, 2011

F/T (temporary) - Community Outreach and Tech Training Associate - NYPL

Position Description:
External Overview:
Under the direct supervision of the NYC Connected Communities Librarian II, conducts community-based outreach in identified regions with exceptionally low broadband adoption rates and provides digital literacy training and support to local residents at NYPL sites. NYPL is a partner in the NYC Connected Communities program funded by the Broadband Technology Opportunities Program (BTOP) provided through The American Recovery and Reinvestment Act.

Each specialist will be assigned to one of the following identified regions: Bronx, Upper Manhattan, or Lower East Side/Staten Island.

This position is temporary for two years.

External Responsibilities:
This position provides support in the following areas:
  • Conducts outreach promoting broadband adoption and related services and support at NYPL sites in designated regions where residents have low broadband adoption rates
  • Works collaboratively with community organizations and grant partners to reach local residents and coordinate technology training and support offered in NYPL sites
  • Provides individual assistance as required to meet the needs and abilities of local residents utilizing the library for technology access and support
  • Plans and provides group and individualized digital literacy instruction to residents of service areas
  • Assists the public in the use of related library materials and services
  • Works collaboratively with the NYPL/NYC Connected Communities team as well as local library staff to promote outreach and digital literacy instruction in their locales
  • Schedules and promotes training classes other technology support activities, prepares materials for training, and prepares the room and equipment for training
  • May assist with digital literacy training for other library staff and/or NYC Connected Communities project partners
  • Performs related duties as required

External Qualifications:
  • Successful completion of two or more years of college and two years of relevant experience, or an equivalent combination of relevant education and experience; Bachelor's degree preferred
  • Successfully demonstrated experience working with computer hardware and software for networked personal computers
  • Successfully demonstrated ability to use and provide assistance for PC and Mac platforms, various web browsers, productivity software including MS Office, subscription databases, and web 2.0 tools
  • Sound judgment and the ability to assess the accuracy, completeness, and quality of information sources
  • Strong aptitude for learning new and emerging technologies quickly
  • Excellent communication skills, including the ability to explain complex topics to a diverse audience and to express ideas clearly and effectively to individuals and groups
  • Excellent presentation skills
  • Ability to develop instructional materials
  • Excellent interpersonal skills, including the ability to communicate effectively and tactfully with patrons and library staff and to work well with a diverse patronage
  • Demonstrated ability to be an effective representative of the library to external groups
  • Excellent organizational skills
  • Successfully demonstrated ability to work well with limited supervision
  • Successfully demonstrated ability to work well in a fast-paced environment
  • Reliability and flexibility
  • Passion for public service, digital literacy, and libraries
  • Knowledge of New York metropolitan area and the designated service regions preferred
  • Ability to speak Spanish preferred (all three assignments)
  • Ability to speak Chinese preferred (LES/SI assignment)
To apply, please follow the link below: