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Tuesday, May 26, 2009

F/T - Legal Helpdesk Analyst - Bloomberg LP

Law Help Desk Analyst (#23391)—Bloomberg, L.P.

Bloomberg is the leading global provider of financial data, news and analytics. The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.

Job Description:

Bloomberg is looking for qualified legal helpdesk analysts to join its law products group, BLAW. A legal helpdesk analyst will be the frontline of customer service for the Bloomberg Law product and not only provide direction, but sell the user on the service while being able to identify the player type and confidently assist based on that clients needs. In this role, you will gain a comprehensive introduction to our Bloomberg Law product and our clients and will be covering a broad base of legal knowledge and support. A legal helpdesk analyst should understand the concept of cross selling and have a high comfort level interacting with and assisting customers who represent a cross section of the legal industry. An ability to understand legal issues is a must. It is a fast-paced environment and requires the ability multi-task. Good communication and problem-solving skills are necessary to be successful in this role.


* Previous customer-service experience within a legal setting
* Broad base of legal knowledge
* JD or legal experience is a must
* Previous legal research experience

Contact information & Application Instructions:


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